Six Sigma Black Belt Hired to Sell Industry
Leading GuestWare Software
SEATTLE - April 21, 2004 — Diversified Computer Corp., maker of GuestWare, has named Six Sigma Black Belt Adam Werner sales associate. Werner, who began working this week out of the company’s Seattle office, will sell GuestWare software throughout the United States and Canada.

“We are excited to hire someone with such strong experience in process improvement,” says Mike Benjamin, v.p. of sales for Diversified Computer Corp. “Adam is a perfect fit for us because GuestWare is focused on improving processes that ultimately result in increased guest satisfaction. Adam also brings a significant amount of lodging industry experience to this new position.”  

Werner previously worked as director of Six Sigma at the Westin Seattle. While in that position, he led implementation of Six Sigma processes in several areas of the hotel. In one instance, Six Sigma methodology helped improve the luggage handling process and significantly reduced the amount of time it takes to deliver luggage to guest rooms. This virtually reduced the number of guest complaints to zero.

Prior to his position as director of Six Sigma, Werner worked as sales manager, reservation sales manager and in several other managerial positions at the Westin Seattle. He received his B.S.B.A. in Hotel, Restaurant & Tourism Management from the University of Denver. He also studied International Hospitality & Tourism Management at the University of Brighton, Eastbourne, in England.

Werner’s responsibilities will include selling GuestWare’s Rapid Response, Guest Recognition, Facilities Maintenance, Comment Card Tracking, Communication Server, Incident Tracking and Enterprise solutions. 

Learn more about GuestWare and meet Adam Werner at booth 1336 at this year’s HITEC, June 21-24, at the Dallas Convention Center.

About GuestWare:

GuestWare, Customer Relationship Management software for the lodging industry, is developed, marketed, implemented and supported by Diversified Computer Corp., Seattle. GuestWare is installed in more than 700 hotels worldwide. For more information about GuestWare, go to www.guestware.com, or contact Mike Benjamin at (888) 504-8378.




Mike Benjamin
Vice President, Sales

Adam Werner, Sales Associate
Diversified Computer Corp.
(888) 504-8378
E-mail: adamw@guestware.com

Glenn Hasek
Hasek Communications
(216) 476-9663

Also See Downtown Houston’s Hotel ICON, Benchmark Hospitality’s First Personal Luxury Hotel Property, Installs GuestWare to Enhance Personalized Service / April 2004
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Tired of Fighting Fires? Proactive Hotel Managers Implement Guest Call Centers to Deliver Outstanding Service, Save Thousands of Dollars / November 2003
GuestWare, Arch Wireless Form Alliance to Provide Powerful Two-Way Messaging Solution / June 2003
GuestWare Unveils Enterprise, its Systemwide CRM Solution, at HITEC / June 2002 
Case Study: Monterey Plaza Hotel & Spa’s GuestWare Guru Pushes Software to its Limit / April 2003 
GuestWare, Kor Hotel Group Partner to Deliver Powerful, Personalized Service / March 2003 
GuestWare Helps Streamline, Untangle Blue Mountain Ski Resort’s Guest Response Processes / Feb 2003
Case Study: Kimpton Implements GuestWare’s Enterprise to Provide Powerful Guest Service / June 2002 
Customer-Relationship Management Software Helps Salt Lake City's Hotel Monaco Beat the Competition / April 2002 
GuestWare Propels Peabody Orlando to National AH&LA Guest Relations Award / April 2002 
Kimpton Hotel & Restaurant Group Installs GuestWare to Improve Guest Loyalty Program / July 2001 

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