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 John F. Edman, Director of the Minnesota Office of Tourism, Named 2004 Spirit of Hospitality Award Recipient by the Bloomington Convention & Visitors Bureau
Bloomington, Minnesota (March 2004) – John F. Edman, Director of the Minnesota Office of Tourism will receive the 2004 Spirit of Hospitality Award at the 8th Annual Bloomington Diamond Service Awards to be held March 4, 2004 at the Radisson Hotel South & Plaza Tower in Bloomington, Minnesota. The event, honoring Bloomington’s finest hospitality employees, is presented annually by the Bloomington Convention and Visitors Bureau.

The Spirit of Hospitality Award is presented to an individual who has made a significant contribution to the hospitality and business industry in Minnesota and Bloomington. The Award recognizes John Edman’s dedication to the tourism and hospitality industry at the state and local level, which has helped make Minnesota and Bloomington world-class destinations. 

In the past three years as Director of the Office of Tourism, Mr. Edman has developed new marketing strategies for Minnesota tourism, created new public and private marketing partnerships, developed the Explore Minnesota Now program and created a new statewide advertising campaign.    He has dealt with issues ranging from budget cuts, to state strikes, to the impact of September 11th on the tourism industry, all the while reaching out to the industry to leverage resources, develop partnerships and find new ways to keep the state’s $9 billion tourism industry strong.

The eighth annual Diamond Service Awards, presented by the Bloomington Convention & Visitors Bureau, honored Bloomington’s front-line hospitality employees who provided exemplary customer service and promoted Bloomington as a leisure and business destination. The Diamond Service Awards is the only ceremony of its kind in Minnesota and one of only a few such events in the United States. Hospitality employees from 17 categories were honored at the event this year. 

The 2003 Diamond Service Award Recipients are: 
  • Dorothy McDaniel, Best Heart of House Personnel - Camp Snoopy
  • Kristen Kleven, Best Server Restaurant - Ciao Bella
  • Melissa Kartak, Best Hospitality Administration - Radisson Hotel South & Plaza Tower
  • Bonnie Nagel, Best Server Banquet Catering - Holiday Inn Select International Airport
  • Kay Foster, Best Bartender - Wyndham Minneapolis Airport
  • Jennifer Knee, Best Host/Hostess - Ciao Bella
  • Doug Carlson, Best Valet/Driver - Minneapolis Airport Marriott
  • John Dahl, Best Engineer/Maintenance Personnel - Hilton Minneapolis/St. Paul Airport
  • David Jackson, Best Hotel/Housekeeping Personnel (Full Service) - Hotel Sofitel
  • Carlos Climente, Best Hotel Reservations (Full Service) - Minneapolis Airport Marriott
  • Ezra Hanson, Best Bus/Dishwasher - Ciao Bella
  • Virgil Jones, Best Hotel Reservations (Limited Service) - Staybridge Suites
  • LaRae Schwenn, Best Retail Sales Associate - Wal-Mart
  • Betty Escallon Alverez, Best Hotel/Housekeeping Personnel (Limited Service) - Courtyard by Marriott 
  • Dawn Feinstein, Best Server Hotel Restaurant - Holiday Inn Select International Airport 
  • Maxile Adelmann, Best Concierge/Guest Relations Personnel - Holiday Inn Select International Airport
  • Brenda Kerkenbush, Best Food Production Personnel - Hilton Minneapolis/St. Paul Airport
 The 2003 Bloomington Food Safety Recipients are:
  • Radisson Hotel South & Plaza Tower – Class A Hotels 
  • Super 8 Motel – Class C Hotels 
  • Outback Steakhouse – Class A Establishments 
  • Kemps Ice Cream Café – Class C Establishments 
  • Taco Bell, Mall of America – Class A – Pizza/Fast Food 
  • Lund’s Food Store – Grocers 
  • 2003 Food Safety of the Year - Radisson Hotel South & Plaza Tower

Presenting Sponsors for the Diamond Service Awards are Appert’s Foodservice, Graybow Communications, Minnesota Monthly, the Radisson Hotel South & Plaza Tower and Stock Yards Meat Packing Company. 

The Hospitality industry is Bloomington's number-one industry, employing over 20,000 people in hotels and restaurants, and retail stores, including the Mall of America which last year drew over 40 million visitors. More than a third of the visitors to the Mall of America, the state's top tourism destination, are from outside a 150-mile radius, and 2.5 million of them are international travelers. In addition, more than 30,000 group tours have visited the Mall of America, many of them from countries around the world. 


Bloomington Convention & Visitors Bureau
John Lambrecht

Also See: Three New Hotel Developments in the Minneapolis Area Include Large Water Parks / January 2004

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