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J.W. Marriott, Jr. Receives Arizona State University's
Global Services Leadership Award

Washington – March 25, 2004 – Marriott International Inc. (NYSE:MAR) Chairman and CEO J.W. Marriott, Jr. is the first recipient of the Global Services Leadership Award, presented this week by the Center for Services Leadership at Arizona State University’s W. P. Carey School of Business.

The Global Services Leadership Award was created to recognize business leaders of international stature who embody excellence in the strategic business use of service, and who have demonstrated extraordinary service leadership to his or her communities.  It will be awarded annually by the Center for Services Leadership, the premier research and executive education organization in the services field.

"We can think of no better person than Bill Marriott to represent the embodiment of a commitment to the strategic use of service,” said Stephen Brown, director, Center for Services Leadership. “On a personal level, Mr. Marriott daily models the service culture that Marriott International represents by putting employee welfare first.  On a corporate level, through his leadership, Marriott International is living proof that the consistent use of service as a differentiator leads to sustainable financial success and competitive advantage."

Pictured left to right:  Marriott International Inc. Chairman and CEO
J.W. Marriott, Jr. receives the Global Services Leadership Award
from Center for Services Leadership Director, Dr. Stephen W. Brown.
J.W. Marriott, Jr., in nearly 50 years of leadership, has expanded Marriott from a family restaurant business to a global lodging company with more than 2,700 properties in 68 countries.  Known throughout the industry for his hands-on management style, Mr. Marriott has built a highly regarded culture that emphasizes the importance of the company’s people and recognizes the value they bring to the organization.  Marriott International’s “Spirit To Serve” culture is based on a business philosophy articulated 76 years ago by Marriott’s parents, J. Willard and Alice S. Marriott – “Take care of the associate, and they’ll take care of the guest.” 

MARRIOTT INTERNATIONAL, INC. (NYSE:MAR) is a leading worldwide hospitality company with over 2,700 lodging properties in the United States and 67 other countries and territories. 

Matthew Carroll
Senior Manager, North American Communications
Marriott International
Phone: 301 380 8331

Elizabeth Farquhar
W. P. Carey School of Business 
(480) 965-7774

Also See: J.W. Marriott, Jr Speaks to 500 FIU Hospitality Management Students / Feb 2002 
University of Central Florida's Hospitality School Receives $100,000 Donation from the J. Willard and Alice S. Marriott Foundation / September 2003
J. Willard and Alice S. Marriott Foundation Grants $500,000 to Florida International University’s School of Hospitality Management / March 2003

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