Hotel Online  Special Report

Courtyard Nashville Downtown Gets 100 Percent Customer Satisfaction with Merlot VROOMService TM
High Speed Internet Access

Bethel, CT and Nashville, TN – January 30, 2004 – The Courtyard Nashville Downtown installed a Merlot VROOMServiceTM High Speed Internet Access (HSIA) solution in its hotel five months ago and has not had a single customer complaint. According to hotel personnel, offering this free amenity has satisfied guest demand and helped them gain a competitive edge in the market. 

“We are the only hotel in downtown Nashville that offers High Speed Internet Access free to our guests and it is proving to be a real advantage when competing for travelers’ business,” said Michael Bell, Director of Sales & Marketing for Courtyard Nashville Downtown.  “HSIA has been included in Requests for Proposals (RFPs) from groups wanting to hold meetings and seminars in our hotel for some time but now we see it becoming much more of a deciding factor in their choice of location.

“Having said that, perhaps the thing that is most rewarding about our decision to install HSIA is that we have not had even one customer complaint about the Merlot service in five months,” Mr. Bell added.

Merlot VROOMService was installed at the Courtyard Nashville Downtown as a complete hybrid wired/wireless solution that includes wired access in all 192 guest rooms, eight meeting rooms and wireless access in the lobby area. The hotel also purchased Merlot’s  24/7 Help Desk Support service for guests. Since the Merlot service was installed in September, the guest take rates for HSIA have climbed steadily and average 20 to 25 percent a month.

“The Courtyard Nashville Downtown is a terrific example of a hotel that has increased its guest loyalty and satisfaction by offering a High Speed Internet Access solution that is easy to use and highly reliable,” said Jose Colagrossi, Merlot Vice President of Worldwide Sales.  “The hotel has done a great job of marketing HSIA as a competitive differentiator.”
The Merlot VROOMService solution uses a property’s existing telephone system wiring to provide guaranteed high bandwidth connections to the Internet while allowing simultaneous voice communications. The telephone wall jack in each room is simply replaced with the Merlot LapJack™ wall plate, which is quickly connected to the existing telephone wiring. Merlot’s solution is different from others in that the Merlot LapJack receives its power over the same wires that carry the high-speed data, and the technology guarantees fixed bandwidth of 2.5 Mbps or 10 Mbps to each user on the system.

About The Courtyard Nashville Downtown

The Courtyard Nashville Downtown is ideal for your next business meeting or pleasure stay. Enjoy breakfast in the Courtyard Cafe and relax at the end of the day in the Currency Exchange Lounge with a refreshing beverage, light snack or dinner. Featuring 192 uniquely designed guest rooms with free high speed Internet access including Suites and Jacuzzi Rooms, a spacious exercise room, a whirlpool, valet parking and other amenities making this property the perfect choice for your downtown stay. Conveniently located in the heart of downtown Nashville within walking distance of 2nd Avenue Nightlife, unique restaurants, Historic Broadway, the Gaylord Entertainment Center, Coliseum, the Ryman Auditorium, the Nashville Convention Center, the Country Music Hall of Fame and other attractions.

About Merlot Communications

Merlot Communications, Inc., is a provider of turnkey communications infrastructure solutions that enable delivery of High Speed Internet Access (HSIA) to a variety of markets, including the Hospitality industry. Merlot solutions deliver high quality broadband communications services within buildings over virtually any wired infrastructure, from ordinary telephone wire to CAT -5 cable. Merlot also offers hotels full service Wi-Fi (802.11b) Internet access solutions. Merlot VROOMServiceTM HSIA is a total solution that advances a hotel’s communications infrastructure to generate increased revenue and improve guest satisfaction. Merlot delivers superior technology and system reliability, the most elegant user interface available and a proven business model that offers a fast ROI and long-term investment protection.  Merlot is headquartered in Bethel, CT. For more information, visit


Merlot Communications, Inc.
Victoria Desidero
 VP of Marketing
4 Berkshire Boulevard
Bethel, Connecticut 06801
(203) 730-1791 ext. 309

Michael Bell
Director of Sales & Marketing
(615) 256-0900

Also See: Merlot Communications, Inc. and iFone, S.A de C.V, Today Announced a Partnership to Deliver Enhanced High Speed Internet Access Solutions to Strategic Markets in Mexico / January 2004
Renaissance Westchester Adds Additional Merlot VROOMService High Speed Internet Access as Hotel Continues to Record High Usage Rates / June 2003
STSN, Inc. and Merlot Communications, Inc. Announce Worldwide Strategic Partnership to Deliver Enhanced High Speed Internet Access Solutions to the Hospitality Market / June 2003

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