Hotel Online  Special Report



John Luke Named General Manager
of the 821-room Hilton Minneapolis


BEVERLY HILLS, Calif., January 28, 2004 Ė John Luke has been named general manager of the 821-room Hilton Minneapolis.  Luke most recently served as general manager of the Hilton Pasadena, a position he has held since 2000.  He reports to Kenneth Smith, senior vice president Hilton/Doubletree Mountain-Central Region.

A 21-year Hilton veteran, Luke began his career as a management trainee at the Hilton Chicago and the Palmer House Hilton. Luke was then promoted and held director of front office operations positions, serving at Hilton's airport properties in Atlanta, San Francisco and Los Angeles.  In 1989 he relocated to New York as executive assistant manager of the Waldorf=Astoria, a position he also held at the Hilton New York, before joining the corporate office as regional director - front office operations in 1991.  He was promoted to vice president - front office operations & systems in 1995.  In that position, Luke was responsible for the implementation and training of all Hilton front office and reservation team member to use Hilton Reservations Worldwide new reservations system, HILSTAR ô.  Luke has also been responsible for a number of Hilton firsts, including front office implementation of a Smart Card pilot, self-service kiosks for check in and check out and mobile wireless check in and check out solutions.  He joined the Hilton Pasadena in 2000 as general manager where under his direction the property was awarded the Hilton "Million Dollar Pride Award" for achieving all value drivers on their hotel balanced scorecard.  Numerous Circle of Excellence Awards were also earned for best overall RevPar Index, Customer Loyalty and Team Member Loyalty.

A native of Michigan, Luke received a bachelorís degree in business administration and an associate degree in hotel/restaurant management from Northwood University in Midland, Michigan.

Located in the heart of downtown, the Hilton Minneapolis is connected by skyway to the Minneapolis Convention Center.   Each spacious guestroom in the 25-story Victorian brick building provide in-room movies, large work desks, two line phones and voicemail. For guests requiring even more comfort and service, there is the newly renovated Executive Business Level, featuring Hiltonís new sweet dreams beds, separate check-in, check-out and access to our private executive lounge.  The Hilton is the largest hotel in the state of Minnesota.  The hotel features a fully equipped health club and indoor heated swimming pool, sauna and jacuzzi. The hotel is known for its service quality and is a seven-time winner of Successful Meeting Magazine's prestigious ''Pinnacle Award.'' 

Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company.  The company develops, owns, manages or franchises 2,100 hotels, resorts and vacation ownership properties. 

Kathy Shepard
Corporate Communications
(310) 205-7676 phone
Also See: Minneapolis Hotels Wait for Business Rebound; Debate 1,000+ room Convention Hotel / August 2003
Three New Hotel Developments in the Minneapolis Area Include Large Water Parks / January 2004

To search Hotel Online data base of News and Trends Go to Hotel.Online Search

Home | Welcome! | Hospitality News | Classifieds | Catalogs & Pricing | Viewpoint Forum | Ideas/Trends
Please contact Hotel.Online with your comments and suggestions.