Hotel Online  Special Report

Online Lodging Reviewer, TripAdvisor, Ranks Top
Hotels Worldwide, Based on the Quantity and
Quality of Information Found on the Web
Best Hotels on the Web 2003

NEEDHAM, Mass - Feb. 26, 2004 -- TripAdvisor, the leading travel research site, announced today the results of a year-long study of the most popular hotels on the web for 2003. Using its Hotel Popularity Index, TripAdvisor's "Best Hotels On The Web - 2003" award ranks the top hotel in major cities worldwide, based on the quantity and quality of information found on the web for more than 100,000 hotels in over 14,000 cities.

Unlike other hotel awards that are based solely on editorial opinions or user surveys, TripAdvisor's award utilizes the wealth of information available on the web, including articles, user reviews, guidebooks and net comments written about a hotel property. The greater the amount of positive information published on the web about a hotel, the higher the hotel's ranking.

Reviews Can Make a Difference

In addition to online newspaper articles and guidebooks, the winners of the Best Hotels On The Web - 2003 award generated dozens of favorable user reviews posted on These reviews remarked on a variety of themes, including service, friendliness of staff, overall cleanliness, comfort and size of rooms, convenient locations, beautiful pools and great dining experiences.

Below is a sampling of the top hotel recipient for the following cities worldwide:

Best Hotels On The Web - 2003 - Hotels by major city:

United States
Las Vegas, Nevada - JW Marriott Las Vegas Resort, Spa & Golf
New York City, New York - The Carlyle
Orlando, Florida - Hyatt Regency Grand Cypress Resort
Miami, Florida - Mandarin Oriental
San Francisco, California - The Orchard Hotel
Honolulu, Hawaii - Hale Koa Hotel
New Orleans, Louisiana - Le Pavillon
Washington, D.C. - Willard InterContinental
Chicago, Illinois - Fitzpatrick Chicago Hotel
San Diego, California - Hilton San Diego Gaslamp Quarter

Toronto, Ontario - Toronto Marriott Eaton Centre
Vancouver, British Columbia - Barclay House in the West End
Montreal, Quebec - Le Petit Prince Bed & Breakfast

Paris, France - Four Seasons Hotel George V
Rome, Italy - St. Regis Grand Hotel
London, England - The Bentley
Barcelona, Spain - Eurostars Grand Marina Hotel

Caribbean and Mexico
Montego Bay, Jamaica - The Ritz Carlton, Rose Hall
Puerto Plata, Dominican Republic - Iberostar Costa Dorada
Cancun, Mexico - JW Marriott Cancun Resort and Spa
Playa del Carmen, Mexico - Royal Hideaway Playacar

South Pacific
Sydney, Australia - The Observatory Hotel
Melbourne, Australia - The Windsor Hotel Melbourne


During 2003, TripAdvisor's search technology continuously scoured the web for articles, reviews and opinions published on various travel topics including hotel properties. Based on the quantity (i.e., number of articles, reviews and opinions published on the web) and quality (i.e., whether the content was favorable or negative towards a hotel) of content found on the web, TripAdvisor assigned a "web popularity" score for over 100,000 hotels worldwide. TripAdvisor then ranked the hotels in that city based on their web popularity score.

About TripAdvisor

TripAdvisor, Inc. provides a comprehensive travel search engine and directory that helps consumers research their travel plans via the web. is the 7th most popular travel website worldwide, according to comScore Networks.



TripAdvisor, Inc.

Also See: Hotel Executives Starting to Review Online Lodging Reviews; Comments Like God awful and Run away as fast as you can May or May Not Be Objective / February 2004
Consumer Hotel Reviews on the Web, Not So Easy to Find / June 2003
Online Travelers Focusing on U.S. Travel Destinations; New York City Most Popular Winter Destination / October 2003

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