Price, Dependability and Service Keep The Hotel Group
Turning to Ramesys for their Telecom Needs 
February 18, 2004 - The Hotel Group (THG) is a 25-property strong hotel management and investment company based in Seattle, WA.  Since their start in 1984, they have stood apart from the competition with their "hands-on, on-site" philosophy that ensures top management is personally involved in every project. 

Specializing in the mid- to high-end market with brands such as Hilton, Holiday Inn, Holiday Inn Express and Courtyard by Marriott, the company's predominantly west coast properties sought a new partner for voice telecommunication solutions in 2003.  They turned to national vendor, Ramesys (South Plainfield, NJ), after a
competitive analysis of other national and regional suppliers.

THG and Ramesys began their relationship six months before the first installation.  Cindy Finley, Ramesys' account manager, made sure that THG knew Ramesys' unique approach and philosophy before making a deal.  THG was impressed with what Ramesys had to offer and awarded them the first installation.

This surpassed THG's expectations and Ramesys now provides the telecom solutions at four THG properties: Best Western Bronco Inn (Ritzville, WA), Hilton Garden Inn (Corvallis, OR), the Best Western Wheatland Inn (Colfax, WA), and the Courtyard by Marriott  (Richland, WA).  

Why has THG continued to turn to Ramesys for its telecom solutions?

"The level of service that Ramesys provides has been incredible, from first contact to the effectiveness of their support team. We wanted to ensure consistent quality, so Ramesys provides the same technical team on each project.  This also helps with the efficiency of each installation," said Robert Lee, Director of Operations at THG.  
Ramesys has now installed Mitel PBXs with Mitel Express Messenger voice mail, call accounting systems and Teledex guest room telephones at four of THG's properties.  

"What started out as a solution for one property has now turned into the answer for four", added Lee. Ramesys employs hospitality professionals who know the challenges hotels face. As the only national vendor of telecom hardware and service together with software property management systems (PMS), they are uniquely dedicated to the hospitality industry.  

Customers benefit from the company's expertise in this sector as the demands of a hotelier are different from most normal office-based businesses. This gives Ramesys a unique advantage over other competing telecom companies that may have a diluted focus by servicing other fields.

"We work with multiple properties in different states and the fact that Ramesys is able to provide national installations is a necessity. This, coupled with strong account and project management is one of the benefits that sold us on Ramesys and their telecom solutions," Lee continued. 

The companies' headquarters are on opposite sides of the United States.  Ramesys, however, has been able to provide THG with around the clock service. Ramesys has a trained support team on hand 365 days a year, 24-hours a day, for all customers. The support team has successfully handled over 17,000 calls/issues in the past three months.

"Like any new relationship, we have encountered a few minor bumps along the way; however, Ramesys was very quick to solve all troubles," Lee continued.

Price, service and dependability are among the reasons why THG decided on Ramesys PBX solutions for their diverse properties - from Holiday Inns to Hilton Gardens.

Ramesys is an authorized distributor of Mitel, Hitachi and Iwatsu PBX systems. These systems rate among the most reliable in the industry and feature many functions designed specifically for the lodging industry. They include:

  • Fully digital handling
  • T1, ISDN, BRI and PRI connectivity
  • Nationwide Installation and Service
  • PMS Interfaces
  • E911 Notification
Ramesys PBX systems can handle the telecom needs of any property, ranging from economy to luxury hotels; these systems provide high quality guest services while helping hotels manage costs. 

Ramesys' telecom solutions are a module within the company's Entirety Enterprise Suite  - a fully integrated group of modules that can be added, allowing for effective and easy deployment for smaller operations or multi-branded chains.  Modules include:

  • Entirety PMS for Windows
  • ImagInn Platinum PMS for Linux/Unix
  • Complete Telecommunications Solutions 
  • Entirety Customer Relationship Management (Mpower and ImagInn Search)
  • Entirety Central Reservations (CRes)
  • Entirety Connect for Web Reservations
  • Entirety Direct (integrated web based front desk module)
  • Full Array of Third Party Property Level Interfaces
To learn more about The Hotel Group contact them directly at (425) 771-1788, via email: Info@thehotelgroup.com or visit them on the web at www.thehotelgroup.com
Ramesys Hospitality
  1 Cragwood Road, Suite 202
  South Plainfield, New Jersey 07080

  Tel:  908 941 1300
  Fax: 908 941 1312

E-mail: enquiry@us.ramesys.com
Web: www.us.ramesys.com

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