Network Monitoring for Hotel Internet Access
Reduces Guest Service Interruptions up to 50% --
Louisville, CO (February 9, 2004) SuiteSpeed, a leading provider of wireless and wired Internet solutions for the hospitality industry, today announced SuiteScope, a proactive high-speed Internet monitoring service that minimizes service outages and ensures guest user satisfaction. SuiteScope is operational in SuiteSpeed Internet installations across the U.S.
SuiteScope monitors each hotel network from the SuiteSpeed Network Operations Center in Colorado. The system tracks network activity to identify problems with all network components including the ISP, SuiteLink Gateway, wireless access points, switches, and routers. With SuiteScope, SuiteSpeed is able to identify and resolve network problems proactively for its hotel clients.
“Our clients want assurance that their network will be up and available for guests 100% of the time. Our SuiteScope product proactively monitors each component of the hotel’s HSIA network – even components SuiteSpeed does not directly control,” said Michael Wasik, president and CEO of SuiteSpeed. “Giving hotel guests first-class support services and a secure, consistent Internet connection is our top priority.”
If a potential problem is detected in the network, the issue is escalated to a SuiteSpeed engineer. The engineer is able to remotely view, analyze and troubleshoot network components, minimizing potential downtime. SuiteSpeed estimates that the interruptions identified by the SuiteScope monitoring system can reduce network-related guest interruptions by up to 50%. SuiteScope also has an integrated reporting system that allows SuiteSpeed to view and report on historical network performance for each SuiteSpeed partner hotel.
“Preventive monitoring is critical in keeping our Internet network healthy at each service point,” said Dan McEwan, president of Maximum Hospitality, LLC, a Memphis-based hotel management company. “If the network is not consistently available, our guests won’t be happy and they won’t return to our hotel. SuiteSpeed met our needs with this defensive service approach designed for guest satisfaction. Bottom-line – SuiteScope proactive network monitoring is critical to the success our Internet service and the happiness of our guests.”
SuiteScope works in conjunction with SuiteSpeed’s SuiteCare Customer Service. SuiteCare is a comprehensive customer care solution that provides 24/7/365 service coverage for all Internet access areas of the hotel including guestrooms and common areas. In all cases, a SuiteSpeed customer service technician can provide onsite support within 24 hours. SuiteCare tracks every conversation a guest has with a SuiteSpeed support engineer through a robust trouble ticket system. SuiteSpeed gives the hotel property management team the ability to access this data via the Internet and provides complete reporting capabilities for items such as number of calls, duration of each call, average time on hold, nature of issues, and percentage of issues resolved.
SuiteSpeed is a trademark of SuiteSpeed, Inc. All other names or brands are property of their respective owners.
|Also See:||Six Strategies to Maximize Hotel Revenue Through High-speed Internet Access / December 2003|
|Denver Hotel Chain Boosts Occupancy and Drives Incremental Revenue with High Performance Internet in All 700 Guest Rooms / November 2003|
|SuiteSpeed Showcases Wireless Internet Management Gateway at IH/M&RS in NY / November 2003|
|Magnolia Case Study Shows Increase in RevPAR and Occupancy with SuiteSpeed / May 2003|
|Hotels Show Success with SuiteSpeed’s Wireless High-Speed Internet Access / April 2002|