Hotel Online  Special Report

 Travelocity Outsourcing Thousands of Jobs to India
Customer Service Calls and Back-office Fulfillment to be Handled
by a Business Process Outsourcing (BPO) Company with
3000 Employees in India
Regulation FD Disclosure
Item 9. Regulation FD Disclosure

11-Feb-2004 - Today Sabre Inc., the direct subsidiary of Sabre Holdings Corporation, announced a multi-year master services agreement with WNS North America, Inc. ("WNS"). Under the agreement, LP ("Travelocity"), an indirect subsidiary of Sabre Holdings Corporation, will globally source to WNS a portion of its contact center operations, primarily front line customer service calls and back-office fulfillment. The agreement is part of Travelocity's ongoing efforts to maintain its competitiveness and to position itself for profitability in 2004 and beyond.

While specific savings from this agreement will depend upon the volume of transactions, Travelocity anticipates approximately $10 million in such savings during 2004. Travelocity also expects these savings to increase over the term of the agreement as transaction volumes increase.

Travelocity worked diligently over several years to improve the cost structure of its contact centers, but ultimately attrition levels and competition with other online players has regrettably forced it to take outsourcing actions similar to its competitors. Travelocity is committed to providing its customers with an outstanding customer experience both online and offline and believes that a business focused specifically on contact centers, such as WNS, will consistently provide excellent support and service to Travelocity customers. WNS concentrates on providing call center services and has significant travel industry expertise.

Travelocity employees will continue to handle sales calls, as well as advanced customer service issues and quality control. By the end of the first quarter of 2005, WNS should be handling Travelocity's front-line customer service calls and emails, as well as some mid- and back-office functions (including ticketing / queues / reissues). WNS will transition these day-to-day operations of the customer service functions to its contact centers located in India.

Travelocity plans to close its contact center in Clintwood, Virginia by the end of 2004, and expects that some staff reductions will also occur in San Antonio, Texas. Although the transition of services to WNS will take place over 7 to 12 months, Travelocity is advising its employees today to give them as much transition time as possible. Travelocity will be working to minimize the impact of this decision on its employees by offering them opportunities to move to other positions, job transition services, relocation options, and a severance program.

Attached hereto as Exhibit 99.1 is a document containing scripted Questions and Answers that the Company intends to use when discussing this contract with representatives of the financial community.

99.1 Scripted Questions and Answers (Q&A) dated February 11, 2004, to be used by Sabre Holdings Corporation for discussions with representatives of the financial community. 

All of the information furnished in this report and in the accompanying Exhibit 99.1 shall not be deemed to be "filed" for the purposes of Section 18 of the Securities and Exchange Act of 1934, as amended, and shall not be incorporated by reference in any filing under the Securities Act of 1933, as amended.

Cautionary Notice
Statements in this report and in the accompanying Exhibit 99.1 which are not purely historical facts, including statements about the anticipated benefits of Travelocity's global sourcing initiative or other statements about anticipations, beliefs, expectations, hopes, intentions or strategies for the future, may be forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, as amended. Readers are cautioned not to place undue reliance on forward-looking statements. All forward-looking statements are based upon information available to Sabre Holdings Corporation on the date this report was submitted. Sabre Holdings Corporation undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Any forward-looking statements involve risks and uncertainties that could cause actual events or results to differ materially from the events or results described in the forward-looking statements, including risks or uncertainties related to foreign global sourcing, including political instability in Southwest Asia and the ability of Sabre Holdings Corporation to execute its business plans effectively with regard to its global sourcing efforts. Sabre Holdings Corporation may not succeed in addressing these and other risks. Further information regarding factors that could affect our financial and other results can be found in the risk factors section of Sabre Holdings Corporation's most recent filing on Form 10-Q with the Securities and Exchange Commission.

SEC Filings for TSG
Form 8-K on 11-Feb-2004

Also See: InterContinental Hotels Reducing Call Center Employees by About 500; Shuts Singapore and Carey, N.C., Call Centers / July 2003
Best Western International Closing Phone Reservations Centers in Wichita, Kansas and Flagstaff, Arizona; Will Impact 250+ Employees / October 2001

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