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All the Facts: Las Vegas International Hotel &
Restaurant Show - April 14-15, 2004,
Mandalay Bay Convention Center


WHITE PLAINS, NY, February 13, 2004...Building on the excitement of new dates and a new venue, the 25th annual Las Vegas International Hotel & Restaurant Show (LVIHRS) will offer a full slate of educational programs, memorable special events, and exciting exhibit floor competitions, April 14-15, 2004, at the Mandalay Bay Convention Center. (Note: A complete schedule of seminars and events is attached. 

“LVIHRS offers something for everyone. Informative educational sessions plus a full calendar of special competitions and events equal a well rounded experience for hospitality professionals,” said Christian Falkenberg, show manager.

The 25th annual LVIHRS will be held Wednesday, April 14, through Thursday, April 15, 2004, at the Mandalay Bay Convention Center in Las Vegas, Nevada. The Show will feature more than 400 hospitality industry suppliers and will attract approximately 4,000 in total trade attendance. Show hours are 10:30am-4:00pm on Wednesday, April 14, and 10:30am-4:00pm on Thursday, April 15, with keynote sessions held on each of the two Show days from 9:30am to 10:30am.


The LVIHRS will offer several informative educational sessions for both hotel and restaurant professionals. Lead by industry experts, each seminar will provide insights into challenges facing the hospitality market today, including the state of the travel industry; diversity; finance; security and human resources.

Two keynote addresses – both of which are geared toward hotel and restaurant executives – will highlight the seminar program. The Opening Keynote, moderated by Nevada Lieutenant Governor Lorraine Hunt, and featuring Regynald Washington, the chairman of the National Restaurant Association and Dieter Huckestein, the chairman of the American Hotel & Lodging Association, will focus on issues within the travel sector today. The other, featuring key executives from both the lodging and restaurant industries, will comment on the state of the hospitality industry overall. All seminars are free with an LVIHRS badge.


Numerous special events and networking opportunities will enhance the market experience for LVIHRS participants. This year’s International Hospitality Awards Luncheon, held during the Show, will be highlighted by keynote speaker Oscar Goodman, mayor of Las Vegas. The post-Show Epicurean Affair, considered by many to be the “party of the year” in Las Vegas, will be held pool-side at Caesars Palace on Thursday, April 15, 2004.

Rounding out these Show-sponsored events will be the American Hotel and Lodging Association’s Political Action Committee (HotelPAC) Desert Open VI Golf Outing, held pre-Show, and the AH&LA’s Stars of the Industry Luncheon, which recognizes industry members for excellence in a variety of categories. Pre-Show registration is required for these ticketed events and is available online at


From culinary contests to bartending and beyond, a series of live competitions will add extra excitement to the Show floor each day. The Las Vegas Culinary Challenge, which awards American Culinary Federation (ACF) medals to winners in several categories, is expected to be the major highlight. The Flair Bartending Competition, which recognizes excellence in the art of showcase bartending, will also be conducted throughout the Show.

Several hospitality competitions, including lively and fun battles of bed-making, vacuum relays and more, will feature participants from the housekeeping departments of both local and national hotels. A golf challenge for attendees will round out the activities.


Career Fair
New to the LVIHRS in 2004 is a career fair for students enrolled in hospitality and culinary programs looking for employment opportunities within the hospitality industry. Located on the Show floor, the career fair will be open throughout the Show.

eBusiness Center
A special Show-floor eBusiness Center will provide LVIHRS participants with Internet access. This “virtual office” will allow Show participants to check e-mail, keep in touch with the office or take a break while surfing the Net.

LVIHRS Schedule of Programs and Events


The HotelPAC Desert Open VI
Paiute Golf Resort, Las Vegas
1:30 – 7:00pm
Attendees will enjoy a great day of golf and camaraderie while supporting the American Hotel & Lodging Association’s Political Action Committee (HotelPAC). The tournament raises funds for HotelPAC, which in turn makes contributions to campaigns of federal candidates who are supportive of the hospitality industry. For registration and fee information, call Lisa Costello, director of AH&LA political affairs, at (202) 289-3124.


Opening Keynote
9:30 – 10:30am
Every year, more and more changes occur in the travel industry; therefore it's so important to keep current and know what those industry changes entail. These leaders will conduct a candid discussion on the issues facing the travel industry today, while giving perspective on the future path of the industry. This session will be moderated by Loraine Hunt, Nevada Lieutenant Governor and panelists will include Dieter Huckestein, president, Hotel Operations Owned and Managed, Hilton Hotels Corp. and Regynald G. Washington, FMP, CFBE, vice president and general manager, Disney Regional Entertainment.

Diversity and Immigration Embraced - Managing and Serving
11:00am – 12:00noon
By the year 2050, the majority of the U.S. population will consist of ethnic groups previously considered minorities. Attendees will learn from the lion’s roar as one of the nation’s top resort companies shares secrets in maintaining a competitive edge in today’s ever-changing marketplace. Presented by Punam Mather, vice president corporate diversity & community affairs, MGM-MIRAGE.

Revenue, Revenue - Wherefore Art Thou, Revenue?
11:00am – 12:00noon
And to further paraphrase the Bard, that is hospitality's biggest question. Unfortunately, too many have pursued only the easiest to find answers, many of these provided by third parties who have no stake in the real success of our businesses. This seminar will focus on ways to generate the revenue a hotel needs when it is needed, not merely when an intermediary can produce it for you. The information presented is based on the premise that pre-sold rooms never become distressed and that enough pre-sold rooms allow last minute inventory to be sold at a premium, not in a panic. Presented by Dave Troy, president, TIMA.

AH&LA/Diners Club Stars of the Industry Awards Luncheon
12:30 – 2:00pm
Each year, AH&LA honors those properties and people who “shine brighter than the rest.” Outstanding Lodging Employees of the Year, Outstanding Manager/General Managers of the Year, as well as awards for creative community service, enviro-mangement, guest relations, hotels of promise, and special events will be presented. Also, the prestigious Lamp of Knowledge Award and the Arthur Landstreet Award will be presented by The Educational Institute. And, new this year, the Lodging Management Program High School Teachers of the Year will be presented. Master of Ceremonies: John Russell, CEO, Hospitality Artists, LLC and partner, Yesawich, Pepperdine, Brown & Russell. Sponsored by Diners Club. Tickets are $45.

Lodging Security: What is Reasonable Today?
2:00 – 3:00pm
Everyone from staff to guests are vital participants in making a lodging property more secure! But in this day and age of high security measures, have we lost focus on the everyday business of keeping guests and property safe? From limiting access to guest rooms, key control, release of guest information, to helping employees spot and prevent potential problems are security concerns that the industry faces daily. This seminar will focus on the issues that lodging security faces everyday, Homeland Security issues and what are the reasonable expectations of your guests. Presented by Thomas G. Davis, CHA, CLSD, president, Hospitality Risk Controls, Inc.

Focus on Service
2:00 - 3:00pm
Want to provide unsurpassed service to guests? Experts will share secrets from different perspectives - mega resort executive, entrepreneur and quick service professional. Panelists include: David Alenik, president, Pasta Shop Ristorante; Tim Andersen, vice president area manager, McOpCo; and Dennis Kahn, vice president food & beverage, Mandalay Bay Resort & Casino.


Restaurant and Hospitality State of the Industry Keynote Forum
9:30 - 10:30am
Attendees will have an opportunity to learn about both sides of the industry from top professionals. Panelists include: Sam Facchini, president, Metro Pizza; Douglas W. Brooks, general manager, Ritz-Carlton, Lake Las Vegas; and Michael Mina, executive chef, Mina Group.

Winning Through Great Employees
11:00am – 12:00noon
Attendees will learn to keep the edge on competition through their service personnel. This program will focus on drivers of employee satisfaction, profiles in training techniques and succession planning, and how to keep a team strong. Panelists will share tips to hire, train, retain and motivate the right people. Panelists include: Clark Kincaid, Ph.D., assistant professor, UNLV; Brad Brennan, owner, Commander’s Palace; and Scott Farber, director of operations, Emeril’s Restaurants.

Develop Leadership Teams – Maximize Human Capital ROI
11:00am – 12:00noon
This seminar will focus on how to create a leadership team development process that blends personal growth, professional development, and teambuilding to inspire executives, managers, and supervisors to support and challenge each other to achieve extraordinary personal and professional goals. Participants will walk away with insights, techniques, and tools that will enable their executives and managers to lift morale, inspire teamwork, increase productivity, and upgrade standards and competitiveness. Presented by Philip C. Lee, CEO, Leader’s Edge.

International Hospitality Awards Luncheon
12:30– 2:00pm
This annual Awards Luncheon will feature Mayor Oscar Goodman of Las Vegas and will honor the Nevada Hotelier and Restaurateur of the Year. Tickets are $45.

Moving Up the Career Ladder
2:00 - 3:00pm
Hospitality grads meet preeminent executives in compelling dialog over the legendary career ladder. Fast-track professionals and students alike will benefit from this session. Attendees are encouraged to bring questions and join in the excitement as this critical topic is addressed. Panelists include: Bill Fisher, Central Florida University; Jonathan Boulware, vice president of hotel and food & beverage, Primm Valley Resorts; Katy Heffner, front desk receptionist, Four Seasons Hotel; Julius Kazen, vice president hotel operations, Las Vegas Hilton; and Holly Mae Sparks, business manager, Delmonico Steakhouse, Las Vegas.

7:00 p.m.
Caesars Palace - Epicurean Affair
A culinary delight! This unbelievable Las Vegas party includes the best in wining and dining from Las Vegas’ top chefs and restaurants. Savor gourmet fare along with vintage wines and spirits, all while listening to choice musical entertainment. Bon appetit! Individual tickets are $100 in advance, $125 at the door. Tickets for groups of ten are $850. Contact (702) 878-9272 to purchase tickets or for additional information.

The following special events will be ongoing during the LVIH&RS:

Las Vegas Culinary Challenge
Chefs vie for ACF gold medals in several flights of competition in the hot food and cold salon categories. Sponsored by the Southwest Gas Corporation and hosted by the Fraternity of Executive Chefs of Las Vegas, the contest will be judged according to ACF guidelines.

Flair Bartending Competition
Talented flair bartenders will test their tricks of the trade and show off their technical skills and artistic ability while competing for the title of Best Flair Bartender at the LVIHRS. Sponsored by Bacardi and Red Bull.

Golf Challenge
Attendees can test their golf skills at this interactive challenge.

Hospitality Competitions
The Las Vegas Hotels Housekeeping Departments will demonstrate their skills in a battle for distinction, notoriety and merry-making! Competitions include bed making, Johnny-Mop Toss, vacuum relays and the buffer pad toss.

The 2004 LVIHRS marks the fourth event produced under a partnership between the Nevada Hotel & Lodging Association (NH&LA), Nevada Restaurant Association (NRA) and the owners of the 88-year old New York City-based International Hotel/Motel and Restaurant Show® (IH/M&RS): the American Hotel & Lodging Association (AH&LA), the Hotel Association of New York City (HANYC) and the New York State Hospitality & Tourism Association (NYSH&TA). LVIHRS is managed by George Little Management, LLC (GLM®). Additional information and registration is available online at

LVIHRS attendee registration is $25 until April 1, and $35 after April 1. Additional information and registration is available online at, or by calling GLM’s Customer Service Department at (914) 421-3206 or (800) 272-SHOW.

For LVIHRS exhibitor information, contact Alyson Milbourn, exhibit sales coordinator, at GLM, Ten Bank Street, White Plains, NY 10606-1954. Telephone (914) 421-3220. Fax (914) 948-6197. E-mail:

Cathy Steel
(914) 421-3364
Also See: Post Show Report: 23rd Annual Las Vegas International Hotel & Restaurant Show / July 2002
Mandalay Bay's 1.5 million-square-foot Convention Center Now the Nation's Fifth Largest Convention Center / Jan 2003

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