Hotel Online  Special Report


"No Strings Attached" Reservations Training Guarantee Announced by 

Dallas, TX - February 5,2004 - today announced a new guarantee for their STAR Workshop, the company's Internet Based Reservations Training Program. Jay Delerno, President of, explained  "the reason for implementing our new guarantee was to simplify what we are willing to do as a company to introduce the benefits of Internet Based Training with less financial risk to hotels." 

Our guarantee is simple: 

The hotel's commitment is: 

  • Subscribe to our STAR Workshop for three months at our standard monthly fee, and pay a one-time registration fee.
  • Workshop participants must complete the training with-in four weeks of enrollment.
  • Track pre and post training conversion ratios using forms provided by
The guarantee is:
  • Refund 100% of the monthly training fees and one time registration fee if the hotel is not pleased with the results.    
STAR is the first reservation sales training program designed specifically for delivery via the Internet. The STAR (Sales Training for Agents in Reservations) Workshop is more effective and less expensive than traditional seminar style training programs. The workshop trains agents to sell a reservation using an easy and enjoyable interactive format that includes text, animation, and audio. Instant feed back on performance is provided by way of multiple choice and fill-in-the-blank answers and tracking as well as quality assurance shops. Constant and consistent delivery of training materials using an interactive format with audio enhances learning and improves retention by as much as 60% over traditional seminar style programs. Interactive review sessions provide positive re-enforcement for correct answers as well as hints to help guide the participant when incorrect answers are given.  Administrative access will be provided to management so a students training progress (scores and workshop participation) can be reviewed.    

“The traditional on-site reservations training seminars have become too expensive for most hotels when you consider the turnover rate in reservations”, said Delerno. He went on to say, “Typical on-site training is a one time event. With access to Internet Based Training, employees can access our workshop 24 hours a day 7 days a week. They can work at their own pace and revisit our STAR training workshop as frequently as they wish.” also develops private label and custom training programs. Corporate clients for these types of programs include such outstanding companies as Marriott Worldwide Reservation Centers, Hampton Inns, SRS-WORLD HOTELS,, Elsafe and TRUST International.
For additional information regarding the STAR Workshop and the guarantee, or additional offering such as "Learn2Serve" (responsible alcohol server training) or Tom McCarthy's "Handling the Telephone Inquiry" Sales Workshop, please see the contact information below.  A free demonstration of all of the workshops is currently available on the company's web site at,


Jay Delerno
(817) 283-7685

Also See Selected by Alpha Inn Management / August 2003
Learn2Serve Responsible Alcohol Server Training Selected by Shamin Hotels / May 2003
Responsible Alcohol Server Training Course Learn2Serve Offered Online / March 2003 Selected by Vagabond Franchise Systems Inc. / Aug 2002
Raise the Bridge or Lower the River - Internet Based Training Opportunities for the Hospitality Industry / September 2001 Selected by Dow Hotel Company / June 2002 Selected by TRUST International for its CRS Call Center Training / July 2001

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