Hotel Online  Special Report

American Hospitality Management Company
Completes IT initiative for 2003


January 30, 2004 - At the beginning of 2003 American Hospitality Management Company set a goal to increase efficiencies throughout the company and its hotels by leveraging technology and the internet.  “The new systems have been fully integrated and have been used without problems for a full month,” announced Kirby D. Payne, CHA, President.

The new systems include:

  • An internal website that contains operating policies and procedures (PAPs) for the company’s staff at its various hotels.  The password protected site, which is fully searchable, includes both printable and web based forms, cross references between PAPs, hyperlinks to suppliers and various personnel functions.  The site facilitates the dissemination of information throughout the company and its hotels.
  • M3's AccKnowledge and InnQuire for daily accounting entry and operational reporting for their managed and owned hotels.  AccKnowledge, the hotel specific accounting software, and InnQuire, the integrated, powerful data mining tool enhance the company's ability to process accounting more efficiently while being able to distribute statistical and financial information to each of their hotels' staffs and owners on a more timely and cost effective basis.
  • Terminal Servers with an abundance of software have been installed which allow key hotel and support staff to access data and work from any location when their own workstations and notebooks are not available to them.  The systems have enabled a number of employees to telecommute.  Among the software packages, primarily from Microsoft, adding efficiencies to the company are: full usage of Exchange Server / Outlook for communication, scheduling and follow-up; and, Project for managing hotel development and remodeling. The systems also provide access for key vendors.
  • Training effectiveness and employee retention have been enhanced by integrating the AH&LA’s Educational Institute’s Course Line, an on-line video and hundreds of on-line courses which hotel staff can take advantage of 24-hours a day from any location.
  • A web portal for accessing the various services was also established.  The portal also is a source of company news and information.  In addition the portal a number of hotel web sites were added or upgraded.  Tied to this effort is an ongoing effort to enhance search engine results and cross links to various demand generators.  For one of the hotels, a fractional time share project, a password protected section where fractional owners could access the association’s legal documents, financial statements and reservation records, was implemented.
  • The company’s own website,, was redesigned.  The new website contains more information on services, key employees, and hotel experience while features include pages formatted for printing and a downloadable brochure and links to more than 70 articles published by the company’s officers.
  • A number of applications relating to Human Resources have been integrated into the company’s other systems.  These include ADP’s PayCheck and E-Time, which American Hospitality Management Company has used for a number of years.  Additionally, Pre-Employment Credit and Criminal checks are accessed through the new portal.  And finally, relational data bases have been built to maintain records on job applicants, current and past employees.  In the case of the employee data base, in addition to the usual employee record data, training and certification records are maintained in such a way as to provide the necessary follow-up data for continued training.
The various systems allow American Hospitality Management Company to keep company overhead to a minimum while providing enhanced support for its various hotels and service for its clients.

About American Hospitality Management Company

American Hospitality Management Company is an independent management company, primarily serving investors and lenders with mid-market limited and full service hotels throughout the United States.  Founded in 1988 by Kirby D. Payne CHA, the 2002 Chair of the American Hotel & Lodging Association, the primary objective of the company is to achieve each hotel owner’s unique goals for a particular asset.  Therefore it ties a significant portion of its fees to those goals.  The company has a unique way of guaranteeing those results for its clients – a simple “without cause” cancellation provision in all contracts.  From its position as both an operator and an owner, the company also provides litigation support and expert witness services. 

Kirby D. Payne, CHA
P: 763-591-1801

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