Channel Marketing Leader
VIP Leverages Voxify Automated Voice Booking Technology To Expand Client
Services, Will Pass Savings to Clients
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CALGARY, Alberta, Canada �
October 14, 2003 � VIP International, a channel marketing provider committed
to driving more revenue for hotels, car rental agencies and airlines, announced
it has selected Voxify, a leader in automated customer service and speech
recognition technology, to streamline its reservations services and lower
booking costs for clients. Voxify Reservations voice systems are widely
used for reservations booking, rate quotes, cancellations, and confirmations.
By leveraging Voxify Reservations technology, VIP will pass on increased
operating efficiency and service capacity to its clients. VIP International
will begin offering the new Voxify reservations services and savings within
the next 60 days.
"VIP's goal is to maximize
revenues for its clients with the best technology possible,� said Kelly
Blake, president of VIP International. �Voxify's unique voice automation
capability makes self-service reservations by phone a compelling option
for increasing call volume and lowering costs. Voxify leads the field
in successfully automating customer interactions with proven results that
reduce reservation costs at a significant scale."
Voxify Reservations provides
a superior caller experience, critical for successful customer service
in the hospitality industry, by handling a wide range of customer speaking
styles, requests and behavior. Voxify technology is most often used
to automate routine calls, allowing voice centers to utilize live agents
for more complex requests. VIP clients may choose the level of automated
self-service voice assistance they wish to use; the options extend from
fully automated services for all tasks, to self-service for specific call
types only, or no use of self-service. When voice automation services
are used, VIP International will pass along significantly reduced operating
costs with the scalable service capacity to its clients.
"Our clients place a premium
on quality of service," said Eddie Drganc, VP of Client Services for VIP.
"Voxify's outstanding caller satisfaction rates make them a great complement
to our service focus. We are seeing growing demand in our marketplace for
Voxify�s automated voice capability because of the efficiencies their technology
delivers."
Adeeb Shanaa, CEO of Voxify,
noted; "VIP continues its strategic leadership by adding the best speech-automated
capability to its comprehensive set of reservations tools and services.
We are delighted to help the leading channel marketing provider further
extend its competitive advantage."
VIP will offer Voxify Reservations
cost savings and capabilities to its entire client base, which includes
Interstate Hotels, Bradford Homesuites, Clubhouse Inn and Suites, E-Z Rent
A Car, Cross Country Inn, Regal Hotels, Candlewood Suites and others.
Voxify Reservations handles thousands of calls each day, and can be scaled
up or down, as the call center's call volumes vary with seasonality or
business demands.
About VIP International
Corporation
VIP
International is a channel marketing organization that drives revenue for
hoteliers and car rental owners through a multi-channel reservation sales
center, the adoption of leading-edge technology, and partnerships with
clients to provide ongoing education. Founded in 1979, the now privately
held Calgary, Alberta-based firm pursues a mission of being "the number
one producer of bookings per client." This is accomplished through mastering
the electronic channel marketing environment, developing and implementing
strategies for each client's unique position, and educating customers about
how to optimize participation in the changing electronic marketplace. The
company is a central distribution point to every viable Internet web site
and to all of the major global distribution systems including Sabre, Galileo,
Amadeus, WorldRes, Pegasus, and Worldspan. VIP International has business
development offices in Denver, Colorado; Kansas City, Kansas; Toronto,
Ontario; London, United Kingdom; Buenos Aires, Argentina; and Hong Kong.
About Voxify, Inc.
Voxify provides advanced speech
recognition systems to help the call center automate customer support calls
for transactions, orders, reservations, and other routine service functions.
Voxify systems automate customer calls for major corporate clients in the
Travel, Financial Services, and Retail industries. Voxify's unique technology
provides a superior caller experience by handling a wide range of customer
behavior -- critical for call center success. Our mission is to help the
call center organization boost service capacity, lower operating costs,
and improve customer satisfaction. Voxify is located in the San Francisco
Bay area.
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