Hotel Online  Special Report



Cindy Cheung, a Server at the Calgary Marriott Hotel, Nominated
for 2003 Employee of the Year Award by the Tourism Industry Association of Canada
CALGARY, AB, November 3, 2003 - Cindy Cheung, a 26-year veteran and server at Traders Grill at the Calgary Marriott Hotel, was nominated for "Hotel Employee of the Year." The annual award, held in Montreal this past weekend, is given by the Tourism Industry Association of Canada.  Cindy was one of only three finalists from across the country selected to attend this prestigious industry award ceremony.

Cindy is no stranger to accolades and awards.  Last year Cindy was one of 24 

Cindy Cheung
winners of the Calgary White Hat Awards honouring the very best in the service industry in Calgary.  Cindy and three of her fellow winners from the Calgary Marriott Hotel, the most from any single establishment in the city, were among 400 nominees. 

Other awards Cindy has won include: 

  • Gold Key award from the Alberta Hotel Association 
  • Mayor's White Hat Award
  • Best Waitress, Hotel White Hat Award
Cindy was also nominated for the J. Willard Marriott Award of Excellence in 1998 and 2003, and has received numerous commendation cards from guests and associates during her 26 years in the hospitality industry.

"We are not at all surprised that Cindy has been recognized for this award.  She applies  her never ending energy, smile and positive approach to everything she does.  The dedication that she has to Marriott, this property, her fellow associates, the guests and to herself is very unique and has earned the respect and admiration from all who have had the fortune to cross her path," said Richard Main, General Manager. 

Cindy's own secret to success in the hospitality industry is simple.  When asked to explain what customer service means to her, she replied, "It is important to make your guests feel welcome...anything and everything to make them want to come back."

MARRIOTT INTERNATIONAL, INC. (NYSE:MAR), a leading worldwide hospitality company that celebrated its 75th Anniversary in 2002, has over 2,600 operating units in the United States and 65 other countries and territories. 

Diana Conconi
416.214.0701 x302
Also See: Employee Recognition And Motivation / Kirby D. Payne, CHA
Retaining Human Capital through Assessment / Alan T. Stutts / Oct 2001

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