The training took place at a hotel on three separate occasions.  There were nearly 100 park employees, mostly high school and college age at each training consisting of admissions-ticket agents, lifeguards, food, game and rental concessionaires and ride operators.

�We wanted to be able to compete with other family-themed parks.  At Wyandot Lake, one way we felt we could compete was to deliver an exceptional customer service experience for our park guests that would be memorable and definitely would not go unnoticed.  We�re aiming for a �Disney-like� guest service atmosphere.  Having Signature conduct customer service training for our employees was the obvious solution to creating this competitive edge,� said Andy Cloyd, Human Resource Manager, Wyandot Lake.

Signature trainer, Barry Himmel, Executive Vice President of New Market Development said, � I was impressed with how the Wyandot employees embraced these skills.  These employees see the value and importance of consistently exceeding guests� expectations.  They want the guests to return to Wyandot.� Other Signature representatives aided Barry in performing skits portraying �real-life� customer experiences the employees might encounter.  Barry introduced the word �legendary� into the culture of Wyandot and into each of Wyandot�s employees� vocabulary.  They now know how to make a �legendary� impression on park guests.

At the end of each training session, employees in attendance each received an �I Rode The Wave To Legendary Guest Service� t-shirt.  �We�re encouraging our staff to wear these shirts every Friday as part of their uniform just to remind them how important their newly acquired guest service skills are,� said Andy Cloyd, Wyandot Lake.

Each day before the park opens, Wyandot Lake awards a Legendary Guest Service Employee of the Day.  Employees earn Splash Cash good towards an end of the summer auction for prizes.  Two future classes are planned for park management and international students who work at the park.

About Wyandot Lake
Wyandot Lake, located in Columbus, Ohio, is a water park subsidiary of Six Flags Theme Parks, Inc., Oklahoma City, OK.    It is a family oriented water and amusement park featuring a towering interactive water tree house, a million gallon wave pool, tube slides, speed slides and over 25 dry rides.  The park opened May 17 and ends with Octoberfest the last weekend in September.  For more information, call 614-889-9283 or visit the web site at www.sixflags.com/wyandotlake.

About Signature
Signature is a recognized leader in providing business - building and training solutions that maximize revenue for clients.  It currently services over 5000 clients worldwide and offers one-of-a-kind reinforcement programs that guarantee success.  The company has a field-based training network expanding throughout the world with a centralized call center.  Signature was established in 1986, is headquartered in Dublin, Ohio, employs more than 250 and has licensees in Brazil, Uruguay, and Greece.  For more information visit the web site at www.legendary.net or call 1-800-398-0518.

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