/ HOTEL Asia Pacific Survey
Hong Kong, 14 December 2002 - ONE in three hoteliers fear for the safety of their properties - and many have done nothing to step up security following 9/11 and the Bali bombings.
These are two of the key findings from an extensive online hotel security survey conducted by HOTEL Asia Pacific magazine and hospitality technology consultancy Pertlink immediately after the terrorist attack in Bali that claimed more than 190 lives.
When asked: Following the bomb attack in Bali, do you consider your hotel is secure?, 35.9% of hoteliers answered, No. Tellingly, nearly 50% of respondents admitted that they had not increased their investment in security more than a year after the September 11 attacks in the US.
Some hotels have not checked their fire systems for more than six months, while others have not put in place even the most basic procedures to protect their guests and staff.
Despite chilling warnings that the al-Qaeda terrorist network has now switched its focus to soft targets such as hotel resort properties, and that Southeast Asia has become a hotbed of radical activity, less than a quarter of hotels have increased their security budgets since the Bali attack.
HOTEL Asia Pacific editor Steve Shellum, who organised the survey, said: Whether due to lack of funds, complacency or an it-cant-happen-here mentality, the lack of commitment to ensuring the safety of staff, guests and property is not just scary, it is an indictment on the industry.
The main problem is that many hotel owners do not have the budgets to increase spending on security. Given the results of the survey, this is obviously a major concern among the hotel management companies that run their properties.
HOTEL Asia Pacific Survy
1. In whIch region is your hotel located?
2. What type of property do you work for?
3. What is the star rating of your property?
4. What is your job-title/position or department?
5. Where is the headquarters of your company based?
6. Following the bomb attack in Bali, do you consider
your hotel is secure?
7. Have you increased your security budget since
the Bali attacks?
8. Has your hotel increased its investment in
security since 9/11?
9. If yes, where has the investment been made?
10. Have you positioned extra security guards?
11. Have you contacted an outside or government
agency for advice?
12. Have you installed metal detectors at your
13. Do you have sniffer dogs?
14. Do you have bullet-proof or locked windows
overlooking sensitive areas?
15. Are you performing any extra vetting of prospective
16. Are all your exit and storeroom doors alarmed?
17. Have you conducted any security briefing or
18. Do you regularly print an in-house guest list?
19. Have you ever lost any master keys?
20. Do you really know who has keys for all your
21. Do you issue a security photo ID for all staff?
22. Do you perform security checks for contractors?
23. Have you installed X-ray machines?
24. Are all entrances/exits manned?
25. Are all fire exits clear of blockages?
26. Do you employ plain-clothes security guards?
27. Do you have adequate measures to safeguard
handicapped, blind, deaf and mute people?
28. Do you have a policy for suspicious package
29. Have you stopped cars parking close by?
30. Do you have regular patrols of your grounds?
31. Are the toilets regularly checked for packages?
32. All access panels checked and secured?
33. Are air-con vents secure?
34. Do you have clear roof access is it secure?
35. Do you have helicopter access? 35.
36. Do you have a sprinkler system in guestrooms?
37. Do you have an updated emergency contact list
with home numbers?
38. Is there an established chain of command outside
of normal working hours?
39. Do you have in place any contingency plans
for a major crisis?
40. When did you last test the emergency power
41. Do the room attendants ask for photo ID before
opening guestroom doors?
42. Do you have smoke hoods or other protective
clothing available in the guestroom?
43. Do your guests have access to torches?
44. Do you allow guests to register using an alias?
45. Do you ask guests for photo ID when registering?
46. Do you keep a copy of the guest ID when registering?
47. Do you have a CCTV system? 47.
48. What period are the tapes/discs rotated?
49. When was the emergency lighting system last
50. When was your fire system last checked?
51. Do you regularly print an inhouse guest list?
52. Do you keep off site back ups of Data?
53. Do you think you have adequate protection
54. Do you think you have adequate protection
against a virus attack?
55. Do you have an emergency PA system that gives
messages in multi-languages?
56. Do your staff have walkie talkies or two-way
57. Does your PABX have a voice-recording capability
to monitor threats?
Hotel Asia Pacific
158 Wong Uk Tsuen
Tel: +852 2882-7352
Fax: +852 2882-2461
|Also See||Biometrics Lend a Hand to Hotel Security / Feb 2002|
|Hotels Near Airports Provide Better Safety and Security Features According to The Center for Hospitality Research - Cornell Hotel School / Dec 2002|