Hotel Online  Special Report

Resort Operator Amfac Changes Name
to Xanterra Parks & Resorts; 
Receives 15 year Concessions Contract for Crater Lake National Park

DENVER, April 5, 2002 – Denver-based Amfac Parks & Resorts has changed its name to “Xanterra Parks & Resorts,” effective immediately. The name change was made to more accurately reflect the company’s management portfolio, which includes national park lodges, resorts and state park resorts.
The name “Xanterra,” –  pronounced “Zanterra” – is derived from “Xanadu,” from the Kubla Khan poem by Samuel Taylor Coleridge about an “idyllic, beautiful place,” and “terra,” meaning “earth.”

“As the stewards of some of this country’s national park treasures and operators of resorts throughout the U.S., we felt we needed a name that was more reflective of the spectacular destinations in which we operate,” said Andrew N. Todd, president & CEO of Xanterra.

The company is known for finding innovative ways to preserve the environment while operating facilities in remote areas of the country. Last year, the company’s programs garnered the attention of both the U.S. Department of the Interior and the Travel Industry Association (TIA). The Department of the Interior awarded Amfac the Department’s 2001 Environmental Achievement Award. The company was the only concessioner – and one of only 13 winners in three categories – to receive the award. Just 24 hours later, the Travel Industry Association, representing the $582 billion travel industry, presented the company with its 2001 Odyssey Award in the Environment category in recognition of “excellence and exceptional achievements in travel and tourism.” 

Xanterra’s roots can be traced to 1876, when the Fred Harvey Company was founded by the legendary restaurateur of the same name. Harvey envisioned the Grand Canyon as a major tourist attraction and was the driving force behind the construction of the El Tovar Hotel and later the Bright Angel Lodge on the South Rim of the Grand Canyon and Phantom Ranch on the floor of the Canyon. All three facilities are still operated by Xanterra today.

As rail travel declined, the company diversified its operations by opening foodservice facilities at rest stops along 

Xanterra Receives 15 year Concessions Contract for
Crater Lake National Park
DENVER, April 5, 2002 – Xanterra Parks & Resorts has been awarded the 15-year contract to manage lodging, boating, food service, campgrounds, gasoline station and gift shops at Crater Lake National Park. These concessions include the 71-room Crater Lake Lodge, known for its breathtaking views of Crater Lake and considered the finest national park lodge in the Northwest. 

“We are extremely pleased and very much look forward to operating the concessions in Crater Lake as it celebrates its 100th anniversary this year,” said Andrew N. Todd, president and CEO of Xanterra. “We have placed a great emphasis on environmental initiatives and visitor education, and we believe this approach was a significant factor in garnering this contract.”

Lodging choices in Oregon’s only national park include the Crater Lake Lodge and the 40-room Mazama Village Motor Inn. Dining choices include the Crater Lake Lodge Dining Room and the Rim Village Cafeteria. Xanterra will construct a new restaurant and gift shop away from the rim as part of the contract. The concessions operate mid-May to mid-October annually. 

Created May 22, 1902, Crater Lake is the nation’s fifth national park. Crater Lake itself is an extinct volcano in southern Oregon in the Cascade Range. The caldera that resulted when Mount Mazama erupted some 7,700 years ago has filled with water to create the deepest lake in the country at 1,947 feet. 

major highways and at airports and marinas. 

Amfac Parks & Resorts purchased Fred Harvey, Inc. in 1968. In 1995, Amfac acquired TW Recreational Services, operator of concessions at many national parks including Yellowstone, Bryce Canyon, Zion, the North Rim of the Grand Canyon, Death Valley, Mount Rushmore and Everglades. 

Following the acquisition of TW Recreational Services in 1995, the company relocated from Flagstaff, Ariz to the more centrally located Denver area.

Xanterra employs 100 people in its Aurora, Colo. offices and 3,000 to 7,000 people – depending on the season – at operations nationwide.




14001 E. Iliff, Suite 600 
Aurora, Colorado 80014 

Also See Joanne Bettinger Appointed Senior Director of Human Resources for Amfac Parks & Resorts / Sept 2001 

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