This is not original; I do not know who wrote it.  We received it from a colleague, liked it, and wanted to share it.

Professional Decorum.  For both effectiveness and legal reasons, never lose your temper, never be anything other than reasoned.  Never act in anger.  Never use demeaning terms to describe others.  Always look and act professional.  Make sure that your behavior is assertive � not passive or aggressive.

Ethical Behavior.  Never compromise on ethics.  Be more than clean, be �squeaky� clean.

Fairness.  Deal with others consistently and fairly.  Check all the facts, and ask all the �why� questions before making decisions.  Pretend 20 people are looking over your shoulder at all times � would they agree that you are fair and consistent?

Clearly Stated Expectations.  Don�t beat around the bush.  Say what you mean and mean what you say.  Always make sure that you understand what is expected of you and that you clearly communicate  what you expect of others.

Predictability.  Let others know the standards you most care about and don�t waiver in your passion on those issues.  Be consistent, focused and keep it simple.

Guest Empathy.  See things from the guest perspective, not the staff perspective.  Guests are the central driver and the reason we are here.  Strive to do everything with a sense of gracious caring and with an intent to improve the level of gracious living for those you encounter � it will make the guest�s experience and your own work experience more rewarding.

Passion for the Purpose/Mission. Ensure that your organization has a mission that transcends profit motive and speaks to the very soul of our country�s heritage, culture and values.  It must be a noble purpose, unmatched in America.  Be passionate in your support of it.  

Value All Others.  Create a team of equals, comprised of important people working equally hard to achieve a common goal.  Each of us is doing very important work.  No one is better than anyone else, and no one should ever be made to feel that they are not important.  Create a strong heritage of family relationships.  Know and care about employees, their families and their interests.  There are things more important than work.  Acknowledge that fact.

Lastly, although not one of the �non-negotiable� traits of management, an essential for well-being is to �Take Time to Enjoy the Moment�.  Relish every day. Enjoy life�s journey. Seek goodness. Share humor. Smile.  

• Former head of AAA Lodging/Dining Ratings Program. 
• An independent consultant serving the hospitality industry. 
• A Special Training Consultant to the Educational Institute, American Hotel/Motel Association