Hotel Online  Special Report
Is Outsourcing Your Training 
a Viable Alternative?

Harry Nobles & Cheryl Thompson, June 2001

Gas prices are up; some “experts” predict decreased summer travel while others disagree.  Your bookings are down a bit already.  You are looking for ways to reduce expenses.  Some expenses cannot be significantly  reduced; others are more vulnerable.  Unfortunately, training often falls into this latter category.
Laying off your training manager and curtailing all training can definitely  save some serious money in the short term.  This may appear to be an attractive and     realistic solution when viewed  in light of the immediate results.  But, is it the only solution?  Is it the best solution?
Ask Harry and Cheryl
We encourage readers to email us with questions on ratings, guest services, design, decor, etc. We'll directly respond to your questions. Email Harry and Cheryl
What will be the long term impact on your property’s  guest service goals?  Will you lose some repeat guests due to the potential decrease in service quality?   Will your property’s image and reputation be adversely affected?  Will the “savings”  be offset by guest replacement costs?  

Perhaps there are alternatives you can consider.  You might opt to reduce  training rather than  suspend it.  You might also consider outsourcing.  Bringing in outside trainers can be one way to reduce training costs.  

I strongly advocate in-house training by your management team as the best long term approach.  Outside trainers can assist by conducting “train the trainer” sessions for your in-house team.  They can also be an excellent source for some specialized topics.  I am convinced that the best long term and permanent results will always come from an ongoing training program that makes maximum use of your managers and supervisors.   Outside trainers can be an excellent complement to your in-house team, but should never be a substitute. 

Outsourcing your training can reduce costs without jeopardizing guest satisfaction.  Outsourcing can have immediate and positive bottom line results.

If your property has been affected by the economic slow down and higher gas prices, ensuring guest satisfaction has never been more important.  Whatever else you might do to weather the threat of a slow summer, I encourage you to carefully consider the long term effects of training reduction.  Please contact us if we can help you in making this important decision. 


Harry Nobles Hospitality Consulting
POC:  Harry Nobles
Phone:  757-564-3761
Fax:        757-564-0076


  • Former head of AAA Lodging/Dining Ratings Program. 
  • An independent consultant serving the hospitality industry. 
  • A Special Training Consultant to the Educational Institute, American Hotel/Motel Association
Also See: Unique Identity + Consistent Service = Success / May 2001
AAA Standards vs  Guests' Expectations / May 2001
Are Your Guests Better Informed Than Your Staff? / April 2001
Are U.S. Hotels Rated Differently From Other North American Hotels? / April 2001
The Design Theme - AAA / Mobil Ratings Connection / March 2001
Attitude Can Make the Difference / January 2001
How Should Casino-Hotels be Rated? / Dec 2000
Does AAA Rate Resorts Fairly? / Nov 2000
Is Your Property Suffering From Design Deficiency? / Nov 2000 
The Future of AAA Ratings / September 2000
What Is Your Optimum AAA Rating / August 2000
If You Disagree With Your AAA Rating…../ June 2000
Are AAA Ratings Always Accurate and Objective / May 2000
Creating Atmosphere / Jan 2000
What is "Atmosphere"? / December 1999
Maintaining Your AAA Rating / Nov 1999
Earning a AAA Rating vs Maintaining a AAA Rating: Which Is More Difficult?  / Oct 1999
Can Outstanding Service Offset Hotel Physical Deficiencies in the Rating Systems? / Harry Nobles / June 1999 
Consistency: The Hallmark of a Fine Hotel / September 1999
Who Should Train Your Employees  / Aug 2000 
Mobil Travel Guide Announces 1998 Mobil Four-and Five-Star Award Winners / Jan 1998 
Key to Success: Training + Follow-Up / June 2000
The Legend of the Pineapple / Harry Nobles / Feb 1999 
To Harry Nobles Hospitality Consulting Index Page

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