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Simon Cooper, a 30-year Veteran Hotelier, 
Named President and COO of  Ritz-Carlton

Horst Schulze, 17-Year Ritz-Carlton Leader, Becomes Vice Chairman

ATLANTA, Jan. 22, 2001 - Simon Cooper, a 30-year veteran hotelier, has been named president and chief operating officer of The Ritz-Carlton Hotel Company, L.L.C. 

Cooper is currently president, Marriott Lodging Canada, and for 10 years was president and chief operating officer of the Canadian Quality Award-winning Delta Hotels & Resorts. He assumes his new position at Ritz-Carlton, the luxury hospitality subsidiary of Marriott International, Inc. (NYSE: MAR - news), on February 19.
 

Cooper succeeds Horst Schulze, who will retire from operational management responsibilities at Ritz-Carlton and become vice-chairman, playing a key role in global development, owner relations and brand strategy.

William R. Tiefel, chairman of The Ritz-Carlton Hotel Company and vice chairman of Marriott International, Inc., said, “I am extremely pleased that Simon Cooper, a premier hotelier, will bring his own strong leadership and distinctive style to our world-class luxury hotel brand.”

Continued Tiefel, “Simon’s extensive hospitality background, from his superb work for Marriott in Canada to top management of prestige hotel 


Simon F. Cooper
groups in the U.S., Canada, Israel and elsewhere in the world, positions him exceedingly well to succeed Horst Schulze in building on his legacy of Ritz- Carlton culture and service, and its outstanding success.”

Since joining Marriott International in 1998, Cooper has overseen all of the company’s existing hotel brands in Canada, with the New England region being added to his responsibilities in 2000. He has been instrumental in fulfilling the company’s goal of rapid Canadian hotel development; in the past three years, Marriott International branded hotels have increased from seven to more than 30.

In his Marriott role in Canada, Cooper was committed to promoting Canadian tourism. He was one of the main forces behind the creation of the Canadian Tourism Commission, where he has served on the board and as chairman of the Commission’s committee on infrastructure development.

Earlier in his career, Cooper was executive vice president of Omni Hotels (USA) and was managing director of Dan Hotels, Israel’s largest luxury hotel chain. In addition, he also served as senior vice president of operations for Delta Hotels & Resorts, beginning his career with Canadian Pacific Hotels & Resorts.

Cooper is chairman of the Board of Governors for the University of Guelph in Ontario, Canada, and is a senior member of The Conference Board (USA) and a member of the Conference Board of Canada’s National Council of Leadership. Born and educated in Britain, Cooper received an MBA from the University of Toronto.

The Ritz-Carlton Hotel Company currently manages 38 hotels and resorts throughout the world, and is the only service company to twice win the United States Department of Commerce’s Malcolm Baldrige National Quality Award which recognizes corporate excellence. 
 

The Ritz-Carlton Mystique

The Ritz-Carlton Hotel Company, L.L.C. was founded on principles of groundbreaking levels of customer service. The essence  of this philosophy was refined into a set of core values collectively called The Gold Standards: The Credo, The Three Steps of Service, The Motto and The Twenty Basics. To this day, all 14,000 ladies and gentlemen of The Ritz-Carlton know, embrace and energize these guidelines, aided by their constant presence in the written form of a pocket-sized, laminated card. 

The Gold Standards are introduced at intensive orientation for new employees. Thereafter, the concepts are reinforced in daily departmental "line-ups" attended by all employees. The Gold Standards provide the basis for all ongoing employee training; The Ritz-Carlton is an industry leader in providing 120 hours of training per employee per year.

"Although much-imitated, The Gold Standards as embodied in The Credo Card remain an industry first and are a blueprint for our success," says Horst Schulze, president and chief operating officer.
                               
"Every employee has the business plan of The Ritz-Carlton in his or her pocket, constantly reinforcing that guest satisfaction is our highest mission."

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Ritz-Carlton Hotel Company, L.L.C. 
http://www.Ritz-Carlton.com
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Also See Ritz-Carlton Chicago General Manager Tom Kelly Accepts theHonor as ‘Best Hotel in North America’ by Conde Nast Traveler 2000 Annual Readers’ Choice Awards / Oct 2000 




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