| Guest Comment Cards -- |
So far, they've been High Priority tasks with Low Priority
attention. The reason for that is simple...there has been no simple way
to manage them. |
| Commentator Changes the rules. |
Immediately see a list of actions taken for a guest: letters sent or
e-mailed (thank you, apology) Amends or Rebates generated, or, if a phone
call was made. |
| Decentralize your GCC response. |
Involve your department heads without losing track of responses. if
your hotel uses HotelExpert, complaints can be quickly researched, and
therefore, allowing a quick response |
| Survey can be customized. |
Supplement your main questionnaire with smaller surveys, for example,
for the restaurant, health club or Business Center. A Question Bank allows
you to shuffle new or existing questions, ensuring relevance. |
| Run reports anytime. |
A dynamic snapshot of your ratings trend is available. You can now
act before you even receive the traditional end-of-month GCC summaries. |
| Failure does cost something. |
Use Commentator's Rebates and Amends reporting to track cost. The good
news is now you know where you stand. |
