|Guest Comment Cards --
||So far, they've been High Priority tasks with Low Priority
attention. The reason for that is simple...there has been no simple way
to manage them.
|Commentator Changes the rules.
||Immediately see a list of actions taken for a guest: letters sent or
e-mailed (thank you, apology) Amends or Rebates generated, or, if a phone
call was made.
|Decentralize your GCC response.
||Involve your department heads without losing track of responses. if
your hotel uses HotelExpert, complaints can be quickly researched, and
therefore, allowing a quick response
|Survey can be customized.
||Supplement your main questionnaire with smaller surveys, for example,
for the restaurant, health club or Business Center. A Question Bank allows
you to shuffle new or existing questions, ensuring relevance.
|Run reports anytime.
||A dynamic snapshot of your ratings trend is available. You can now
act before you even receive the traditional end-of-month GCC summaries.
|Failure does cost something.
||Use Commentator's Rebates and Amends reporting to track cost. The good
news is now you know where you stand.