Guest Comment Card 
Tracking
January 15, 2001  


 
Guest Comment Cards -- So far, they've been High Priority tasks with Low Priority attention. The reason for that is simple...there has been no simple way to manage them.
Commentator Changes the rules. Immediately see a list of actions taken for a guest: letters sent or e-mailed (thank you, apology) Amends or Rebates generated, or, if a phone call was made.
Decentralize your GCC response.  Involve your department heads without losing track of responses. if your hotel uses HotelExpert, complaints can be quickly researched, and therefore, allowing a quick response
Survey can be customized. Supplement your main questionnaire with smaller surveys, for example, for the restaurant, health club or Business Center. A Question Bank allows you to shuffle new or existing questions, ensuring relevance.
Run reports anytime. A dynamic snapshot of your ratings trend is available. You can now act before you even receive the traditional end-of-month GCC summaries.
Failure does cost something. Use Commentator's Rebates and Amends reporting to track cost. The good news is now you know where you stand.
 
Contact us
Interactive Demo Available 
by appointment
Call 212 619 4800 x 16
Call us at 
800 545-7400 or 212 619-4800
E-mail us at response@metromediasoftware.com

Our Web site:  http://www.metromediasoftware.com
Metromedia Software, Inc. is based in New York City. The company focuses on development and support of hotel operations software. Metromedia Software, Inc products have been installed in over 100 hotels, ranging in size from 200 to 3,000 rooms.

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