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Hilton's Connie Awards for Best Overall Performance
Presented to Hilton Seattle Airport & Conference
Center, Hilton Santa Cruz and Hilton
Scottsdale Resort & Villas
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BEVERLY HILLS, Calif., March 12, 2004 � Hilton Hotels & Resorts is proud to announce its top hotel performance award winners for 2003, which were presented March 2-5 during the company�s Full-Service Brand Conference in Chicago. 

Award recipients chosen from the brand�s 230 full-service hotels across the U.S., Canada and Mexico were determined through key areas within the brand�s Balanced Scorecard rating system -- customer loyalty, brand consistency, quality assurance and customer satisfaction ratings � as well as exemplary efforts in hotel renovation and diversity projects.   Each hotel received a trophy and individual recognition at specially planned celebratory receptions during the conference.

�The Hilton Hotels & Resorts Performance Awards Program represents the continued pledge to guest service and satisfaction that each of our Hilton hotels strive to provide our guests,� said Robert E. Dirks, senior vice president -- brand management and marketing for the Hilton brand.  �Each of our award recipients personify performance excellence in key areas and provide a wide variety of strengths and talents that have truly become integral to the success of our business.�

BEST OVERALL PERFORMANCE � Connie Awards (named in honor of company founder Conrad Hilton) are presented to the top airport, commercial and resort hotels with the highest overall hotel performance scores.

  • AIRPORT � Hilton Seattle Airport & Conference Center, Washington
  • COMMERCIAL � Hilton Santa Cruz / Scotts Valley, California
  • RESORT � Hilton Scottsdale Resort & Villas, Arizona � Recipient of the Connie Award for three  consecutive years.
CONTINUOUS IMPROVEMENT AWARD � Awarded to the top airport, commercial and resort hotels with the highest marked improvement in overall hotel performance scores from 2002 to 2003.
  • AIRPORT � Hilton Seattle Airport & Conference Center, Washington
  • COMMERCIAL � Hilton Boston, Dedham, Massachusetts
  • RESORT � Hilton Key West Resort & Villas, Florida
GUEST LOYALTY AWARD -- Awarded to hotels with the highest annual customer loyalty scores.
  • UNDER 500 ROOMS -- Hilton Santa Cruz / Scotts Valley, California 
  • MORE THAN 500 ROOMS � Hilton Hawaiian Village? Beach Resort & Spa, Honolulu, Hawaii
HILTON HHONORS GUEST RECOGNITION AWARD -- Awarded to hotels that provided the most exemplary service to members of Hilton HHonors® -- the company's award-winning frequent guest program.
  • UNDER 500 ROOMS -- Hilton Seattle Airport & Conference Center, Washington 
  • MORE THAN 500 ROOMS � Hilton Cincinnati Netherland Plaza, Ohio
GUEST ASSISTANCE AWARD -- Awarded to hotels for outstanding handling of guest concerns/requests.
  • UNDER 500 ROOMS � Hilton Guadalajara, Mexico 
  • MORE THAN 500 ROOMS �  Hilton Minneapolis, Minnesota
RENOVATION OF THE YEAR � The Hilton brand also presented awards for Renovation of the Year to two hotel teams who made significant and outstanding upgrades to their hotel facilities.
  • HILTON � UNDER 500 ROOMS Hilton Fort Wayne at the Grand Wayne Center, Ohio Built in 1985, this hotel has recently completed a $3.6 million renovation that led to a property-wide  transformation of the hotel�s guestrooms, suites, lobby and public areas, meeting space, indoor swimming  pool and whirlpool; and lounge and restaurant.   Guests and team members alike are delighted with the  modern, fresh and contemporary finish to the hotel�s new look.
  • HILTON �  MORE THAN 500 ROOMS Hilton Waikoloa Village�, Hawaii Celebrated by numerous visitors to this 65-acre tropical paradise on Hawaii�s Big Island, the Hilton Waikoloa  Village has developed a new sense of arrival to their resort with the creation of the Malolo Lounge.  Named  after the SS Malolo, which made its maiden voyage from San Francisco to Hawaii in 1927, this multi-faceted  gathering place offers a casual elegance of rattan, mahogany stained woods and tropical color schemes  reminiscent of the Kama�aina living room atmosphere found in the lounges aboard steamships bound for  Hawaii during the late 1920�s.  The Hilton Waikoloa Village also is currently in the midst of an aggressive renovation of the resort�s 1,183  guestrooms and 57 suites.  A Hawaiiana chic motif has been adopted for this enhancement project,  which  includes rich tropical hues, earthy tones and floral accents, along with artwork by local Hawaiian artists to  give the rooms a fresh tropical tone. Renovations in the Lagoon Tower® were completed in December 2003.   The Palace Tower and Ocean Tower rooms are targeted for completion in 2004 and 2005 respectively.
DIVERSITY AWARD -- Awarded to hotels for outstanding diversity initiatives in the local community. 
  • UNDER 500 ROOMS -- Hilton Miami Airport, Florida - The Hilton Miami Airport joined forces with Neighbors4Neighbors, a local philanthropic organization, to  host an unforgettable Thanksgiving Day feast for families in their community.  Developed and organized by  team members from all levels of the hotel, the hotel invited 33 members of four local families to enjoy a Thanksgiving Day feast at their hotel.  From limousine rides to and from the festivities to toys and special  remembrance gifts for each family member, the hotel continued their caring deed by organizing a food drive  to ensure their new found friends would continue to enjoy the entire holiday season with an abundance of  food in their homes.
  • MORE THAN 500 ROOMS � The Palmer House® Hilton, Illinois - Known for decades as a true Chicago community gathering place for all walks of life, this hotel�s  multi-tier  commitment to diversity in 2003 spanned all levels -- national, state and local.  The Palmer House Hilton  started the year by joining forces with members others in the community to provide an inner-city school  gymnasium with a new  paint job, a revitalized fitness education program developed by the hotel�s on-site  Fitness Expert and a wide array of sports equipment.  From a unique team member workshop by The History Makers on the preservation of African-American  history to �Denim Day� fundraisers to benefit various community organizations and unique cultural  awareness activities throughout the year, The Palmer House Hilton truly celebrated the wide range of  individuals that  make their hotel so unique. Because of this unwavering commitment to diversity education both inside and outside the hotel, the Palmer  House Hilton was awarded �2003 Employer of the Year� from the Illinois Department of Human Services for  �Empowering People With Disabilities Through Employment.� 
Hilton Hotels Corporation�s Full-Service Hotel Conference offered opportunities for hotel owners, general managers and corporate team members to �seize the opportunities� to be the very best by learning, networking and building relationships through general sessions, brand-specific meetings, workshops and award presentations. 

Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company.  The company develops, owns, manages or franchises nearly 2,200 hotels, resorts and vacation ownership properties. 


 
Contact:
Jeanne Datz
Hilton Brand Communications
310-205-4545
[email protected]

 
Also See: Best Overall Performing Hotels for Hilton in 2002; Hilton DFW Lakes, Hilton Lac Leamy and Hilton Scottsdale Resort / March 2003
The Inn at Scotts Valley Completes Conversion to Hilton Brand; Hilton San Jose South/Scotts Valley / April 2001
Hilton Names Award Winning Hotels Within the Three Full-Service Brands / April 2002


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