BEVERLY HILLS, Calif., March 12, 2004 � Hilton
Hotels & Resorts is proud to announce its top hotel performance award
winners for 2003, which were presented March 2-5 during the company�s Full-Service
Brand Conference in Chicago.
Award recipients chosen from the brand�s 230 full-service hotels across
the U.S., Canada and Mexico were determined through key areas within the
brand�s Balanced Scorecard rating system -- customer loyalty, brand consistency,
quality assurance and customer satisfaction ratings � as well as exemplary
efforts in hotel renovation and diversity projects. Each hotel
received a trophy and individual recognition at specially planned celebratory
receptions during the conference.
�The Hilton Hotels & Resorts Performance Awards Program represents
the continued pledge to guest service and satisfaction that each of our
Hilton hotels strive to provide our guests,� said Robert E. Dirks, senior
vice president -- brand management and marketing for the Hilton brand.
�Each of our award recipients personify performance excellence in key areas
and provide a wide variety of strengths and talents that have truly become
integral to the success of our business.�
BEST OVERALL PERFORMANCE � Connie
Awards (named in honor of company founder Conrad Hilton) are presented
to the top airport, commercial and resort hotels with the highest overall
hotel performance scores.
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AIRPORT � Hilton Seattle Airport & Conference Center, Washington
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COMMERCIAL � Hilton Santa Cruz / Scotts Valley, California
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RESORT � Hilton Scottsdale Resort & Villas, Arizona � Recipient of
the Connie Award for three consecutive years.
CONTINUOUS IMPROVEMENT AWARD � Awarded
to the top airport, commercial and resort hotels with the highest marked
improvement in overall hotel performance scores from 2002 to 2003.
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AIRPORT � Hilton Seattle Airport & Conference Center, Washington
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COMMERCIAL � Hilton Boston, Dedham, Massachusetts
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RESORT � Hilton Key West Resort & Villas, Florida
GUEST LOYALTY AWARD -- Awarded to hotels
with the highest annual customer loyalty scores.
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UNDER 500 ROOMS -- Hilton Santa Cruz / Scotts Valley, California
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MORE THAN 500 ROOMS � Hilton Hawaiian Village? Beach Resort & Spa,
Honolulu, Hawaii
HILTON HHONORS GUEST RECOGNITION AWARD
-- Awarded to hotels that provided the most exemplary service to members
of Hilton HHonors® -- the company's award-winning frequent guest program.
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UNDER 500 ROOMS -- Hilton Seattle Airport & Conference Center, Washington
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MORE THAN 500 ROOMS � Hilton Cincinnati Netherland Plaza, Ohio
GUEST ASSISTANCE AWARD -- Awarded to
hotels for outstanding handling of guest concerns/requests.
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UNDER 500 ROOMS � Hilton Guadalajara, Mexico
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MORE THAN 500 ROOMS � Hilton Minneapolis, Minnesota
RENOVATION OF THE YEAR � The Hilton
brand also presented awards for Renovation of the Year to two hotel teams
who made significant and outstanding upgrades to their hotel facilities.
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HILTON � UNDER 500 ROOMS Hilton Fort Wayne at the Grand Wayne Center, Ohio
Built in 1985, this hotel has recently completed a $3.6 million renovation
that led to a property-wide transformation of the hotel�s guestrooms,
suites, lobby and public areas, meeting space, indoor swimming pool
and whirlpool; and lounge and restaurant. Guests and team members
alike are delighted with the modern, fresh and contemporary finish
to the hotel�s new look.
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HILTON � MORE THAN 500 ROOMS Hilton Waikoloa Village�, Hawaii Celebrated
by numerous visitors to this 65-acre tropical paradise on Hawaii�s Big
Island, the Hilton Waikoloa Village has developed a new sense of
arrival to their resort with the creation of the Malolo Lounge. Named
after the SS Malolo, which made its maiden voyage from San Francisco to
Hawaii in 1927, this multi-faceted gathering place offers a casual
elegance of rattan, mahogany stained woods and tropical color schemes
reminiscent of the Kama�aina living room atmosphere found in the lounges
aboard steamships bound for Hawaii during the late 1920�s.
The Hilton Waikoloa Village also is currently in the midst of an aggressive
renovation of the resort�s 1,183 guestrooms and 57 suites.
A Hawaiiana chic motif has been adopted for this enhancement project,
which includes rich tropical hues, earthy tones and floral accents,
along with artwork by local Hawaiian artists to give the rooms a
fresh tropical tone. Renovations in the Lagoon Tower® were completed
in December 2003. The Palace Tower and Ocean Tower rooms are
targeted for completion in 2004 and 2005 respectively.
DIVERSITY AWARD -- Awarded to hotels
for outstanding diversity initiatives in the local community.
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UNDER 500 ROOMS -- Hilton Miami Airport, Florida - The Hilton Miami Airport
joined forces with Neighbors4Neighbors, a local philanthropic organization,
to host an unforgettable Thanksgiving Day feast for families in their
community. Developed and organized by team members from all
levels of the hotel, the hotel invited 33 members of four local families
to enjoy a Thanksgiving Day feast at their hotel. From limousine
rides to and from the festivities to toys and special remembrance
gifts for each family member, the hotel continued their caring deed by
organizing a food drive to ensure their new found friends would continue
to enjoy the entire holiday season with an abundance of food in their
homes.
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MORE THAN 500 ROOMS � The Palmer House® Hilton, Illinois - Known for
decades as a true Chicago community gathering place for all walks of life,
this hotel�s multi-tier commitment to diversity in 2003 spanned
all levels -- national, state and local. The Palmer House Hilton
started the year by joining forces with members others in the community
to provide an inner-city school gymnasium with a new paint
job, a revitalized fitness education program developed by the hotel�s on-site
Fitness Expert and a wide array of sports equipment. From a unique
team member workshop by The History Makers on the preservation of African-American
history to �Denim Day� fundraisers to benefit various community organizations
and unique cultural awareness activities throughout the year, The
Palmer House Hilton truly celebrated the wide range of individuals
that make their hotel so unique. Because of this unwavering commitment
to diversity education both inside and outside the hotel, the Palmer
House Hilton was awarded �2003 Employer of the Year� from the Illinois
Department of Human Services for �Empowering People With Disabilities
Through Employment.�
Hilton Hotels Corporation�s Full-Service Hotel Conference offered opportunities
for hotel owners, general managers and corporate team members to �seize
the opportunities� to be the very best by learning, networking and building
relationships through general sessions, brand-specific meetings, workshops
and award presentations.
Hilton Hotels Corporation is recognized internationally as a preeminent
hospitality company. The company develops, owns, manages or franchises
nearly 2,200 hotels, resorts and vacation ownership properties.
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