Alexandria, VA (March 4, 2003) � PS Hospitality�, a leading hotel revenue generation firm, today announced it has retained J.D. Power and Associates to survey and measure customer satisfaction on an on-going basis. The selection of J.D. Power and Associates reconfirms PS Hospitality�s commitment to setting the standard for the industry�s best customer service practices.

PS Hospitality is the only non-hotel company in the hospitality industry to tap an independent, outside research firm to measure its customer service and satisfaction levels with current customers.  J.D. Power and Associates will conduct qualitative research with PS Hospitality customers focusing on areas such as GDS and IDS expertise, channel management, overall customer service, and ongoing support.  PS Hospitality will use data from J.D. Power and Associates to improve internal processes and focus resources on the development of features that are most critical to customers. 

�At PS Hospitality, our goal is 100% customer satisfaction and that commitment to our customers is our highest mission,� said Phillip Saims, President of PS Hospitality.  �Independent hotels and chains around the world entrust us to run and manage a key component of their business and they should expect a reliable, responsive service no matter what the situation.  With a reputation delivering best-in-class service and a superior client experience, J.D. Power and Associates will provide an honest evaluation of our customer service, allowing us to continually improve ourselves and meet customers demanding expectations.�

According to J.D. Power and Associates customer satisfaction is closely tied to repeat business and customer referrals in a variety of industries. PS Hospitality is putting a stake in the ground for all other organizations that serve the hotel industry. Making this commitment to top-flight service positions PS Hospitality as a service leader for all hotel technology, consulting and service organizations.�

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm�s quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: [email protected] or [email protected] 

About PS Hospitality
Alexandria, VA-based PS Hospitality helps drive hotel revenue through a range of integrated sales, marketing, and training services for hotel operations of all sizes. Our services are custom designed for each hotel to increase revenue and market penetration while reducing operational costs.  PS Hospitality offers Sales & Marketing, Revenue Generation and Optimization, GDS Reservations and Internet Marketing, Guest Loyalty, and Training services.  We provide hotels with winning strategies and practical hands-on tools for sales, marketing, and customer service that empower operators to achieve top performance. The result is a motivated team, increased productivity and occupancy, and overall revenue maximization and profitability. . For more information on PS Hospitality, email [email protected], visit www.pshospitality.com, or call 703-229-4048.