Hilton Names Best of the Brand in 2002
March 28, 2003 - Hilton Hotels & Resorts is proud to announce its
top hotel performance award winners for 2002, which were presented last
week during the company's Full-Service Brand Conference in New Orleans.
Award recipients chosen from the brand's 230 full-service hotels across
the U.S., Canada and Mexico were determined through key areas within the
brand's Balanced Scorecard rating system -- customer loyalty, brand consistency,
quality assurance and customer satisfaction ratings -- as well as exemplary
efforts in hotel renovation and diversity projects. Each hotel received
a trophy and individual recognition at specially planned celebratory receptions
during the conference.
"The Hilton Hotels & Resorts Performance Awards Program represents
the continued pledge to guest service and satisfaction that each of our
Hilton hotels strive to provide our guests," said Robert E. Dirks, senior
vice president -- brand management and marketing for the Hilton brand.
"Each of our award recipients personify performance excellence in key areas
that are integral to the success of our business."
BEST OVERALL
PERFORMANCE -- Connie Awards (named in honor of company founder
Conrad Hilton) are presented to the top airport, commercial and resort
hotels with the highest overall hotel performance scores.
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AIRPORT -- Hilton DFW Lakes Executive Conference Center, Texas
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COMMERCIAL -- Hilton Lac Leamy, Quebec Canada
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RESORT -- Hilton Scottsdale Resort & Villas, Arizona
CONTINUOUS IMPROVEMENT AWARD -- Awarded
to the top airport, commercial and resort hotels with the highest marked |
Hilton Lac-Leamy
3, boulevard du Casino
Hull (Quebec) J8Y 6X4 Canada |
improvement in overall hotel performance scores from 2001 to 2002.
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AIRPORT -- Hilton Ontario Airport, California
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COMMERCIAL -- Hilton East Memphis, Tennessee
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RESORT -- Hilton Palm Springs Resort, California
GUEST LOYALTY AWARD -- Awarded to hotels
with the highest annual customer
loyalty scores.
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UNDER 500 ROOMS -- Hilton Lac Leamy, Quebec Canada
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MORE THAN 500 ROOMS -- Hilton Hawaiian Village(R) Beach Resort & Spa,
Hawaii
HILH HONORS(R) GUEST RECOGNITION AWARD
-- Awarded to hotels that provided the most exemplary service to members
of Hilton HHonors(R) -- the company's award-winning frequent guest program.
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UNDER 500 ROOMS -- Hilton Palm Beach Airport, Florida
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MORE THAN 500 ROOMS -- Hilton Hawaiian Village, Hawaii
GUEST ASSISTANCE AWARD -- Awarded to
hotels for outstanding handling of guest concerns/requests.
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UNDER 500 ROOMS -- Hilton Vancouver Metrotown, British Columbia Canada
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MORE THAN 500 ROOMS -- Hilton Portland, Oregon
RENOVATION OF THE YEAR -- The Hilton
brand also presented awards for Renovation of the Year to two hotel teams
who made significant and outstanding upgrades to their hotel facilities.
Hilton Costa Mesa, California
3050 Bristol Street
Costa Mesa, California |
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UNDER 500 ROOMS Hilton Costa Mesa, California Built in 1987, this
hotel has recently completed a $15.5 million renovation that led to a renewal
and enhancement of the hotel's public areas, meeting space, dining facility,
pool deck, suites and guest rooms. An intimate blend of light wood, contemporary
design and 50-foot live palm trees in the hotel's airy atrium now
greet guests to this hotel with a true Coastal California welcome.
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MORE THAN 500 ROOMS Hilton Los Angeles Airport, California - In 2002,
this 1,200-room hotel celebrated the completion of a $10 million dollar
Conference Center renovation, which included the addition of a new ballroom,
a meeting room, two boardrooms and a dedicated 24-hour Business Center.
Existing breakout rooms, were doubled in size, and a complete redesign
of the Convention Services Desk was made -- all within the existing space
at the hotel.
DIVERSITY AWARD -- Awarded to hotels
for outstanding diversity initiatives in the local community.
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UNDER 500 ROOMS -- Hilton Glendale, California Following the events of
September 11th, the Hilton Glendale developed a youth education and awareness
program as part of the community's recovery effort to teach students important
lessons about hate crimes, prejudice and discrimination being directed
against certain ethnic groups. Because a Hilton Glendale team member identified
how this situation paralleled U.S. internment of Japanese-American citizens
during World War II, the hotel developed a team to work with the Glendale
Unified School District to organized visits to the Japanese American National
Museum for more than 2,600 9th grade students. Team members from the hotel
volunteered their time to chaperon the students and assisted each tour
during a three-month period this past Spring.
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MORE THAN 500 ROOMS -- Hilton Waikoloa Village, Hawaii Na Lima Hana ("The
Helping Hands") is a philanthropic program developed and organized by more
than 1,000 team members from all levels of the hotel. The hotel committed
to sponsor at least one event per year. During 2002, Na Lima Hana members
raised more than $100,000 for various community outreach organizations
including Dolphin Days Charities, United Way(R), Waikoloa Marine Life Fund
and the Shriners Childrens Hospital. Team members also participate in the
annual hotel association Charity Walk and Beach Clean-Up Days as well as
work with the Salvation Army to provide food for the needy.
Conference Backgrounder
Themed "Be!," Hilton Hotels Corporation's Full-Service Hotel Conference
offered opportunities for hotel owners, general managers and corporate
team members to Be! their best by learning, networking and building relationships
through general sessions, brand-specific meetings, workshops and award
presentations.
Company Backgrounder
Hilton Hotels Corporation is recognized internationally as a preeminent
hospitality company. The company develops, owns, manages or franchises
more than 2,000 hotels, resorts and vacation ownership properties. Its
portfolio includes many of the world's best known and most highly regarded
hotel brands, including Hilton(R), Conrad(R), Doubletree(R), Embassy Suites
Hotels(R), Hampton Inn(R), Hampton Inn & Suites(R), Hilton Garden Inn(R),
Hilton Grand Vacations Company(R) and Homewood Suites by Hilton(R). |