Hotel Online  Special Report

Loyalty Program Members in the Middle East Increase F&B
Spending Despite Geo-Political Situation
March 24, 2003 - HMC (Hospitality Marketing Concepts), one of the world's leading providers of travel industry membership and database management programs, has released its findings on loyalty program member spending in the Middle East.  HMC used its Loyalty Marketing Index for the Middle East � based on 35 4- and 5-star hotels located throughout the region - to track trends in loyalty member spending for the first two months of 2003.  Results of the analysis showed that loyalty program members in the Middle East were dining just as often as and spending significantly more per visit than a year earlier.

According to data collected by HMC�s ClubCentral tracking application, HMC program members averaged the same number of covers at the dining facilities of these hotels during January and February of 2003 as they did in January and February of 2002, however, members increased their spending per cover by over 7% from a year earlier.  HMC�s Loyalty Marketing index for the Middle East includes 4- and 5-start hotels in Kuwait, Bahrain, Jordan, Lebanon, Oman, Qatar, Saudi Arabia, Yemen, and United Arab Emirates.

�We were not surprised by the results,� said Mokhtar Ramadan, CEO of HMC.  �We build a hotel�s membership program largely with people who live or work near the property, people who will not be dependent on air travel to get to the hotel.  We offer these customers, mostly local business persons, discounts and other benefits to use hotel�s facilities.�

�The data shows that the membership base we build for a hotel provides consistent revenue even if there is an overall decrease in business travel spending,� said Robert Fadel, HMC�s Vice-President and Area Director for the Middle East and West Asia.  �Our programs help hotels protect themselves against the affects of geo-political issues or even overall economic downturn.�

ABOUT HMC

Headquartered in Southern California, HMC is the world's leading provider of travel industry membership and database management programs with more than half-a-million customers and a network of over 750 premier hotel and resort clients around the world, including Le Meridien, Hilton, Shangri-la, Ritz, Mandarin Oriental, Marriott, Husa and Orbis. HMC is a global company with office locations in over 60 countries including Italy, France, UK, Germany, Spain, Poland, Singapore, Hong Kong, China, UAE, Australia, Venezuela, Brazil, Canada and The United States.  More information about HMC can be found on the company's web site at hmc.clubhotel.com or you may contact Ann Peyton-Merin, Vice President of Marketing at 949-454-1800 or via email at [email protected].

Contact:
Ann Peyton-Merin
Hospitality Marketing Concepts, LLC
15751 Rockfield Blvd., Suite 200
Irvine, California USA 92618
toll-free (866) 212-4HMC
(949) 454-1800
[email protected]
http://www.clubhotel.com
Also See: HMC Selected To Develop Membership Program For Boscolo Hotels / February 2003
Oriental Riverside Hotel Selects HMC to Create Membership Program / February 2003
Sina Hotel Group Joins HMC's CLUBHOTEL Network / February 2003
Robert Fadel Appointed Vice President and Area Director, Middle East and West Asia, for Hospitality Marketing Concepts / Jan 2003
Hospitality Marketing Concepts Appoints Lucas Peng, Vice President and General Manager, Asia Pacific / Aug 2002
Hospitality Marketing Concepts (HMC) Opens New Central Reservations Office for China / June 2002


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