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for Call Center Management |
Newton, MA (January 8, 2003) -- HubX (HubX.net),
�at the Center of Reservation Innovation� and a global leader in hospitality
eBusiness solutions, has selected Virtual-Agent Services (www.vagent.com),
winner of a Gold Best-in-Class 2002 RealMarket Users Choice Award for Contact
Center Tools, to provide the voice component of its reservations channel
management capabilities.
�We chose Virtual-Agent Services as the voice channel partner best able to meet the needs and expectations of our hotel clients,� said Mike Murray, President of HubX. �It comes as no surprise to us that call center demands increase in direct relation to the enhancements we make to help hotels distribute inventory among all of the various channels now available to them. When technology makes a hotel more accessible to customers, there are more customers to serve, and more demand placed on the call center. Virtual-Agent Services proved to us they are the best able to handle those calls, both in quantity and in quality. They are a perfect match for HubX and the clients we serve, and we�re happy to be partnering with them.� Virtual-Agent Services (VAS) has elevated the expectations of contact center customers and their clients by focusing on service quality as well as price. By pioneering a new ACD application that allows smaller contact centers to access a single central telephone connection, VAS has brought work to areas with smaller but more highly skilled groups of workers. The result is better service, higher retention of skilled agents, increased customer satisfaction and demand by companies requiring qualified agents capable of handling inbound service calls and queries. �The quality of the service in your contact center is critical when the agent is accepting inbound calls and is asked to market and upsell something like a reservation at a world class hotel or resort,� commented Bob Camastro, President of Virtual-Agent Services. �Our clients choose us on the basis of our reputation for delivering that service, for exceeding their standards in measures like test calls and accuracy and we are pleased to be partnering with HubX to maintain their equally-high reputation for client service.� About HubX:
About Virtual-Agent Services:
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Mark Sadosky SVP Business Development HubX 617.454.6948 or 678.354.1202 [email protected] |