HotelTraining.com introduced the first reservation sales training program designed specifically for delivery via the Internet in August 1998.  Since that date, the company has provided reservations training to hotels and reservations centers in the United States, Australia, Western Europe and Asia. 

The STAR (Sales Training for Agents in Reservations) Workshop is more effective and less expensive than traditional seminar style training programs. The workshop trains agents to sell a reservation using an easy and enjoyable interactive format that includes text, animation, and audio. Instant feed back on performance is provided by way of multiple choice and fill-in-the-blank answers and tracking as well as quality assurance shops. Constant and consistent delivery of training materials using an interactive format with audio enhances learning and improves retention by as much as 60% over traditional seminar style programs. Interactive review sessions provide positive re-enforcement for correct answers as well as hints to help guide the participant when incorrect answers are given. 

Jay Delerno, President of HotelTraining.com, said �The traditional on-site reservations training seminars have become too expensive for most hotels when you consider the turnover rate in reservations and the front desk�. Moreover, the thousands of dollars spent for on-site training are inefficient and often ineffective. He went on to say, �On-site training is a one-time event. With access to Internet Based Training, employees can access our workshop 24 hours a day 7 days a week. They can work at their own pace and revisit our STAR training program as frequently as they wish and monthly fees for a hotel with 150-250 rooms is less than half the cost of a 2 day on-site program." 

HotelTraining.com also develops private label and custom training to be hosted on its web site, which are available to clients through restricted password access.  HotelTraining.com has provided private label and custom training to over fifteen thousand {15,000} hotels and seventeen Central Reservations Offices worldwide.  HotelTraining.com private label and custom training corporate clients include such outstanding companies as Marriott, Hampton Inns, SRS-WORLD HOTELS, WorldRes.com and TRUST International.

In 1958, Vagabond Motor Hotels, Inc., a California corporation, opened its first location. Vagabond Inn has since become a familiar and trusted lodging brand to Californians and West Coast travelers. The inviting California locations, ranging in size from 40 to 200 guest rooms, provide a comfortable, home-like atmosphere with friendly staff members ready to assist. Vagabond Inns offer some of the extra comforts of home. Standard services and amenities, at most locations, include free continental breakfast, free local telephone calls, free weekday newspaper, free incoming fax documents, and heated swimming pools. Many locations offer small meeting rooms and family suites. Some are located adjacent to 3-meal, sit down restaurants.  In an effort to better meet the needs of the cost-conscious business traveler, in 1999 Vagabond Inn Executive was introduced. The Executive locations also provide business travelers with added amenities including expanded complimentary breakfast service area featuring fresh-baked goods, exercise facilities, and business centers. Business-friendly guestrooms feature data ports, large work areas and ergonomic chairs.

Working in partnership with franchisees, Vagabond Franchise System Inc. continues to expand throughout the Western United States. At Vagabond Inn, the "good value, friendly people" pledge is more than a slogan. It is a promise to deliver comfortable accommodations, affordable prices, and old-fashioned, Western hospitality. Additional information regarding the company can be found at <http://www.vagabondinn.com> or by calling (310) 410-5700.

For additional information regarding access to a sample custom training tutorial, or the STAR Workshop, Tom McCarthy's "Handling the Telephone Inquiry" Sales Workshop, or GRAND Services Workshop, please see the contact information below.  A free sampling of all of the workshops is currently available on the company's web site at, <http://www.hoteltraining.com>.