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Includes 12 Traditional Style Gentlemen Butlers |
Dubai, July 2002 - In support of Le Royal Meridien
Bahrain�s commitment to the highest level of service, the Kingdom�s only
beach resort has introduced 12 traditional-style gentlemen butlers.
The scheme, which has seen the men undergo intensive training throughout
the last two months, is the first of its kind in the Kingdom, and is operating
as a pilot for possible roll-out in further Le Royal Meridien properties
in the region.
Francesco Borrello, general manager of Le Royal Meridien Bahrain, said: �Service levels are key at Le Royal Meridien. Training the butlers has needed an important start-up investment, but we believe that the butlers will add a real edge to our offering, especially as customer service is one of principal selling points for our hotel. �The butlers will operate throughout the hotel, catering to the individual needs of every guest � before the guest even realises he needs anything. This could range from making sure the room is stocked with the guest�s favourite fruit, unpack the luggage, to packing the suitcases again and checking the room for anything the guest may have left behind. �The butlers are on call to every guest, 24 hours a day, and the guests have a dedicated button on their phone; in fact, they could even call their butler to place a room service order on their behalf!� Le Méridien is a global hotel group with a portfolio of more than 140 luxury and upscale hotels (38,000 rooms) in 55 countries worldwide. Headquartered in London, Le Méridien Hotels & Resorts Ltd is owned by Nomura International Plc and managed by Terra Firma Capital Partners. |
Le Meridien
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Also See: | The Guild of Professional English Butlers Raises the Profile of Butlers by Providing Quality International Training / June 2001 |