|
|
in Pennsylvania, Receives the Brand's First General Manager of the Year Award |
BEVERLY HILLS, Calif. - Jan. 30, 2002--Hilton Garden Inn(R) recognized
select hotels and their team members last week for outstanding performance
in loyalty and customer service during 2001 with the brand's first annual
Hilton Garden Inn Hotel Performance Awards. The awards were presented at
the Hilton Hotels Corporation Focused-Service Brand Conference held in
New Orleans.
"With more than 125 Hilton Garden Inn properties now open across North America, we decided this was the appropriate time to debut an awards program that honors and recognizes outstanding team members for exceeding our initial expectations and becoming outstanding models of excellence for the brand," said Adrian Kurre, senior vice president -- brand management -- Hilton Garden Inn. "We are very proud of each of our hotel's accomplishments during 2001 -- a challenging year -- and hope that the Hotel Performance Awards will be good incentives for all of our properties to continue to give their all and strive to be the best in the mid-market hotel segment." 2001 GENERAL MANAGER OF THE YEAR Michelle Gehman, general manager of the Hilton Garden Inn Lancaster
in Pennsylvania, received the brand's first General Manager of the Year
Award. Gehman was selected from several nominations by Hilton Garden Inn
hotel owners, regional directors and brand support teams across the country.
2001 HOTEL OF THE YEAR -- HILTON GARDEN INN
LAKE MARY
GUEST LOYALTY AWARD The following hotels received the Hilton Garden Inn Guest Loyalty Award for 2001 by receiving the three highest scores for a 12-month period -- systemwide -- on the brand's guest survey system, the Guest Satisfaction Reporting Survey:
The three recipients of the Most Improved Hotel Award have seen the greatest improvement in their Guest Satisfaction Reporting Survey scores in a 12-month period from 2000 to 2001.
The Hilton Garden Inn Kennett Square -- Pennsylvania has been awarded the brand's Ramp Up Award for 2001. This award is given to a Hilton Garden Inn hotel that has opened during 2001 and through an aggressive operations, sales and marketing campaign has "ramped up" to gain the highest Balanced Scorecard results in the fastest amount of time. The hotel was selected from more than 40 Hilton Garden Inn hotel openings last year across North America. Hilton Garden Inn(R) developments represent one of the cornerstones
of Hilton's franchise growth strategy. More than 225 Hilton Garden Inn
properties are currently open or under development in the U.S., Canada
and Mexico.
|
###
Hilton Hotels Corporation 310/205-4545 Jeanne Datz [email protected] |