Seattle, WA - June 18, 2001 - Diversified Computer Corporation, creators
of GuestWare, a leading Customer Relationship Management software for the
lodging industry, recently completed on-line training with 40 Sunstone
properties. The training, which took place over three months, was performed
by GuestWare Trainers over Sustone�s high-speed wide area network using
Microsoft Netmeeting.
| Sunstone Hotels will use GuestWare
for Rapid Response, Guest Recognition and Comment Card Tracking in 40 hotels
including Marriott, Holiday Inn, Sheraton and Hilton branded properties.
GuestWare provides Sunstone a standard tool and process for improving service
quality throughout the company.
�Our goal with GuestWare is to improve overall guest satisfaction and
to strengthen loyalty with our repeat customers.� Stated Wendy Heineke,
Corporate Director of Service Quality. �The on-line training allowed us
to cost effectively rollout and train our associates on GuestWare. The
training was well received from the field and proved to be a valuable way
to educate our teams without having to send a trainer on-site.�
Mike Benjamin, Vice President for GuestWare added, �Working with Sunstone,
we were able to organize much of the training into brand groups which allowed
us to tailor the training to meet the brand objectives. We found it helpful
to make the classroom training |
Rapid Response
GuestWare Rapid Response improves productivity and customer
satisfaction by streamlining service delivery for hotel call centers. Rapid
Response provides a fast and reliable way for your staff to log, dispatch
and follow-up on all guest requests and problems. At the same time, you
are building a database of incidents that allow you to pinpoint trends
for process improvement.
Guest Recognition
With the ever-increasing costs of attracting new customers,
GuestWare's Guest Recognition system will help you retain your most valued
guests. From frequent business travel to weekend getaways and vacations,
GuestWare helps you build a process to manage customer relationships. Whether
you are independent or part of a large hotel chain, GuestWare will help
keep your customers coming back year after year.
Comment Card Tracking
Whether you use a quick survey in your restaurant or
an extensive guest questionnaire, the GuestWare Comment Card Tracking system
helps you manage customer feedback. GuestWare will improve productivity
in the follow-up process and provide valuable management reports to maximize
the benefits of your surveys.
|
|
interactive to keep the attendees on their toes and then follow-up with
one-on-one training for each property. We expect to do more on-line training
with new accounts and to our customer base.�
Sunstone Hotel Investors, Inc based in San Clemente, California, owns
and
manages 59 hotels throughout Western United States. For more information
about Sunstone visit their website at www.sunstonehotels.com
Diversified Computer Corporation develops, markets, implements and supports
GuestWare, a Customer Relationship Management software program for the
lodging industry. GuestWare is installed in over 575 hotels worldwide.
For more information about GuestWare visit our website at www.guestware.com |