A Case Study in Optimizing Length of Stay From Wellness Capex
Adam and Larry Mogelonsky | April 17, 2024
Refreshing Hotel Fitness for 2024 With Mobility Training
Adam and Larry Mogelonsky | January 10, 2024
Wellness
Onsite Culinary Experiences and Guest Transformation
Adam Mogelonsky, Larry Mogelonsky | April 24, 2024
For the purposes of the hospitality industry, transformative experiences refer to activities or encounters that not only provide immediate enjoyment but also leave individuals in a better state than they were before. This could include educational sessions, immersive interactions or engaging activities that promote personal growth or wellbeing. One area where this transformation is prominently being incorporated into hotel programming is through culinary experiences. Properties like the Four Seasons Resort Bali at Sayan offer cooking classes where guests can learn about traditional Balinese cuisine, while the Ritz-Carlton, Kyoto hosts tea ...
A Case Study in Optimizing Length of Stay From Wellness Capex
Adam and Larry Mogelonsky | April 17, 2024
By Adam Mogelonsky The word ‘optimization’ in today’s world implies the use of data and metrics for continuous business improvement, but it also implies making tradeoffs and devoting limited resources to certain goals ahead of others. For today’s hospitality world, we are confronted by so many data points, so many partners or siloed interests and so many different activities vying for our attention or capital. To make informed, strategic decisions that will unify various operations towards a common objective, hoteliers and owners must carefully pick the key performance indicators (KPIs) that they will optimize and prioritize. Wh...
Investing in Wellness Tourism: A Good Strategic Move for Hotels
Angelina Chang | April 12, 2024
By Angelina Chang In recent years, the hospitality industry has witnessed a significant shift towards prioritizing wellness tourism. This movement reflects a global trend towards slower living and self-care, highlighting the importance of holistic health for individuals of all ages and backgrounds. Wellness is defined by the “Global Wellness Institute” (GWI) as “the active pursuit of activities, choices, and lifestyles that leads to a state of holistic health.” As hotels navigate this evolving landscape, investing in wellness tourism emerges not only as a lucrative business strategy but also as a commitment to community well-being ...
Top Features To Consider in a Modern Spa Management Solution
Jacob K I | March 18, 2024
By Jacob K I Wellness and spa management software is one of the crucial elements in contemporary hospitality, especially with the rising number of global wellness travellers. Spa management software enables wellness services to be carried out more efficiently, building strong guest relationships through membership management. Gone are the days that managed appointments on paper and pen. Universal standards and quality assurance in spa management are better achieved through spa management systems. Despite the abundance of spa management solutions in the market, brands need to take several factors into account when investing in one; in ...
Hotel Water As a Wellness Amenity
Adam and Larry Mogelonsky | March 6, 2024
By Adam and Larry Mogelonsky A common expression is ‘you are what you eat’, but an asterisk here is ‘you are what you drink’. Besides only the narrowcast view of this as an alcohol-related issue, there’s an increasing focus on water quality and how contaminants affect health over long periods of time. With our own guiding adage that ‘as one does at home, one will expect at hotels’, heightened awareness for water quality will soon come to affect how guests perceive your in-room tap water, your restaurant’s water, your showerheads and whichever bottle supplier you’ve sourced. First, we need some background on the problem...
Arch Amenities Group Opens Newly Renovated 13,000-Square-Foot Privai Spa + Fitness Center at the Luxury Kimpton EPIC Hotel in Miami
Arch Amenities Group | January 18, 2024
ROCKVILLE, Maryland (Jan. 18, 2024) – Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the opening of its first Privai Spa + Fitness Center in a hotel: the 411-room, luxury Kimpton EPIC Hotel in Miami. The 13,000-square-foot, newly renovated facility incorporates a 5,000-square-foot fitness and wellness center and features a full range of innovative and restorative spa treatments, Technogym fitness equipment, group and private classes, a Wellness Lounge and programs designed to deliver worl...
Ten Room Features to Help Guests With Insomnia Conditions
Adam and Larry Mogelonsky | January 17, 2024
By Adam Mogelonsky, Larry Mogelonsky Sleep tourism is in vogue and will be for quite some time because many travelers now value getting good sleep to prioritize their health and wellbeing. With that in mind, we can look beyond just some of the fancier amenities that hotels are developing and look more specifically at insomnia-like conditions with these ten features. With a big emphasis to start, both of us are not trained medical professionals. These ten features are ideas that we’ve come up with after reading extensively on the root causes of insomnia and how hotel guestrooms or hotel spaces can be redesigned in a value-engineered wa...
Refreshing Hotel Fitness for 2024 With Mobility Training
Adam and Larry Mogelonsky | January 10, 2024
By Adam and Larry Mogelonsky Last year, wellness debuted as the next big thing for hotels. Within the broader banner of ‘wellness’ is fitness and exercise, where most hotels have focused on getting new weightlifting equipment, buying new cardio machines, making their gyms accessible 24/7, setting up some sort of healthy food outlet, and then programming in yoga, Pilates, step or another form of group class. What’s perhaps missed in this conversation is the importance of mobility (or substitute this word with balance training or flexibility) and how it can change one’s outlook on fitness, movement and preventing joint pain. There...
Great Wolf Resorts Names Dr. Romie Mushtaq as Chief Wellness Officer
Great Wolf Resorts, Inc. | January 4, 2024
CHICAGO – (Jan. 4, 2024) – Great Wolf Resorts, Inc. appointed triple-board certified physician and noted neurologist, Dr. Romie Mushtaq, as the company’s first Chief Wellness Officer. Mushtaq, who is widely recognized by the name Dr. Romie, will help establish a wellness-focused foundation for Great Wolf that includes training materials, educational tools and specific programs to assist the company’s 10,000 Pack Members achieve their wellness pursuits and a better sense of mindfulness. Dr. Romie will utilize a data-driven approach to understand the needs of the company’s Pack Members both at the resort and corporate level...
Human Longevity Means Big Gains in Hotel Guest CLV
Adam and Larry Mogelonsky | January 3, 2024
By Adam Mogelonsky, Larry Mogelonsky At the start of 2023, many hospitality pundits and leading brands declared it the year of wellness. As we proceed into 2024, the trend isn’t going away. Far from it, the latest statistics from the Global Wellness Institute not only reveal this industry’s resilience (now at $5.6 trillion) but a promise of accelerating gains over the rest of the decade. The prospects of the growth of wellness not only mean more ways to differentiate hotel brands and upsell experiences to boost TRevPAR, but also living better and living longer. And with this potential boost to one’s longevity, there’s more years...
An Example of Profitable Corporate Wellness Programming
Adam and Larry Mogelonsky | November 29, 2023
By Adam Mogelonsky, Larry Mogelonsky In the post-pandemic bullwhip we are still ebbing and flowing through, one big question mark is surrounding the future of business and group travel. Gone are the days of the LOS=1 road warrior as those meetings can be cheaply substituted for videoconferencing. Instead we are seeing more LOS=3 MICE where groups are looking to actually experience a destination or add in a wellness component in order to better facilitate real conversations and more meeting productivity. This is still a very unsaturated space; while leisure has embraced wellness across most categories, business and bleisure are not there...
How Can Hospitality Respond to the Rise of Wellness Travel Among Men?
Rajesh P. Yadav | November 22, 2023
By Rajesh P. Yadav The recent years marked a significant change in the world of wellness travel. Not long ago, themes of mental wellbeing and self-love were predominantly associated with female audiences, but today, personal care has broken free from gender stereotypes. As more light is being shed towards mental health and well-being, more men are now embracing the idea of self-care and wellness with the same passion as their female counterparts. This acknowledgement of the importance of holistic health for everyone is also changing the dynamics of hospitality offerings and the workings of the leisure businesses. Wellness hospitali...
Arch Amenities Group Expands Business Operations Into Canada With the Acquisition of Personal Best
Arch Amenities Group | November 8, 2023
ROCKVILLE, Maryland (Nov. 8, 2023) – Arch Amenities Group, a full-service global provider of wellness, spa and amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced its expansion into Canada with the acquisition of Personal Best Health and Performance Inc., a Canadian leader in corporate wellness services. Personal Best, based in Palgrave, Ontario, Canada, provides consultative and management services designed to maximize the benefit of employee fitness and lifestyle programs. The company specifies fitness equipment and layouts for building architects and desig...
Everline Resort & Spa Welcomes Stella Chung as Director of Spa
Everline Resort & Spa | October 25, 2023
Olympic Valley, Calif. (October 25, 2023) – Everline Resort & Spa, a spacious all-seasons mountain resort in North Lake Tahoe, announces Stella Chung as director of spa. In her new role, Chung will oversee the daily operations of the resort’s state-of-the-art spa and fitness center, the Spa at Everline. “We are thrilled to welcome Stella Chung as director of spa,” said Andre Priemer, managing director at Everline Resort & Spa. “Stella’s passion for creating unparalleled spa and wellness-centered opportunities paired with her extensive knowledge of the industry is an invaluable asset to our team. We look forward to seein...
Banyan Tree Group Arrives in Yogyakarta With the Opening of Riverside Retreat Garrya Bianti Yogyakarta
Banyan Tree Group | October 24, 2023
Boutique Resort Emerges in the Lush Javanese Countryside to Offer a Sense of Seclusion and Serenity Singapore, 24 October 2023 – Following hotel openings in China, Japan and Thailand last year, Banyan Tree Group’s new minimalist brand Garrya is continuing its global expansion with the launch of Garrya Bianti Yogyakarta on Indonesia’s island of Java. Inspired by Asian sensibilities and natural elements, Garrya promotes beauty in simplicity by offering serene spaces designed for simplified living, cultural immersion and authentic experiences. Located on the banks of Denggung River in Gabugan Village, a serene village located in Yogyak...
Placing Wellness and Sustainability as Core Hotel Values With the Fairmont Mayakoba
Adam and Larry Mogelonsky | October 11, 2023
By Adam and Larry Mogelonsky Spread across a sprawling 45-acre ocean-facing campus with 401 rooms and suites, the five-diamond, AAA Fairmont Mayakoba has long been on our bucket list of resorts worth visiting. Just outside of Playa del Carmen in the heart of the remarkably popular sun destination that is the Mayan Riviera (especially for Canadian snowbirds like the two of us), the Fairmont Mayakoba property intrigued us because of its diverse array of amenities, its sustainable luxury approach within the broader Mexican hospitality industry and its core focus on authentic wellness experiences. But it wasn’t until we caught wind of the...
Innovative Wellness Solutions to Drive Future Hotel Growth
Adam and Larry Mogelonsky | September 20, 2023
By Adam and Larry Mogelonsky Wellness at hotels is perhaps the biggest win-win for our businesses besides sustainability investments which help the environment. For you, wellness means more revenue per guest either in add-on experiences or the ability to grow nightly rate, while the guest it leads to improved wellbeing. This is the big, big, big picture, and focusing on the micro of figuring out your brand’s unique approach within the quite ambiguous term that is ‘wellness’ is the 99% perspiration. Alas, if there’s one guiding light, it is technology. Welltech and spatech are becoming increasingly democratized due to the princip...
The Slow Burn Growth of Hotel Wellness
Adam and Larry Mogelonsky | August 23, 2023
By Adam and Larry Mogelonsky The challenge with gradual trends, such as the ongoing aging of the baby boomer generation, lies not so much in predicting them, but rather in quantifying their minute-by-minute growth and translating all of the macroeconomic data into actionable adjustments on a short-term financial basis. In the grand, grand scheme of things, an inability to pivot can lead to outcomes similar to Blockbuster and Kodak, where unforeseen market shifts caused irreparable damage. Hindsight questions like "Why didn’t we act sooner to capitalize on this clear opportunity?" overlook the influence of entrenched culture and the ne...
The True Magic: Supporting Spa Employees
Peter Anderson | July 12, 2023
By Peter Anderson It is easy to evaluate spa and wellness practices in hospitality from a consumer-facing perspective. Obvious touch points include unique treatments, high thread counts, and inviting environments. However, this is all for naught if supporting your employees is not an integral part of supporting your customers’ needs. Having exceptional employees requires transcending the traditional hiring steps of recruiting, interviewing, orienting, and training. It also requires deeper technical and emotional investments. However, some companies fall short when it comes to creating ways to nourish their employees. I do not use the ...
Destination Wellness Hotels: Real Estate with a Mission
Peter Anderson | June 29, 2023
By Peter Anderson Capitalizing on the Trends Wellness amenities at full-service hotels, along with standalone destination wellness hotels (DWHs), are always evolving. Wellness amenities and hotels both come in a variety of sizes, configurations, and service levels. Historically, DWHs have been independently developed and operated as the vision of an owner who wanted to provide an environment in support of a specific lifestyle or wellness practice. The growing awareness of lifestyle choices makes hotel guests increasingly savvy consumers, and as a result, mainstream hotel companies are aggressively courting them with goods and services targe...
Getting Started With Wellness via an Example
Adam and Larry Mogelonsky | May 17, 2023
By Adam Mogelonsky, Larry Mogelonsky Look at any global statistic and you’ll see that wellness is becoming popular as well as profitable ($4.9 trillion in 2019 according to the Global Wellness Institute). The question then is how can hotel brands not currently active in this space come to gain a slice of the ever-growing pie? Before drilling down to a simple property example stemming from a previous consulting assignment where Hotel Mogel was recruited to be the asset manager, here are two big obstacles you may be facing when it comes to the current state of wellness. Shopper’s Paralysis: Beyond just spa, wellness is a bit of a...
Sleep Science at the Forefront at The Benjamin Royal Sonesta
Adam and Larry Mogelonsky | May 10, 2023
By Adam Mogelonsky, Larry Mogelonsky “We believe in the importance of sleep. If a guest doesn’t get a good night’s rest they are less inclined to return.” That profound statement came courtesy of Simon Chapman, Complex General Manager for The Benjamin Royal Sonesta, who oversees the hotel’s Rest & Renew Sleep Program in collaboration with Dr. Rebecca Robbins, a medicine professor specializing in sleep science and author of “Sleep for Success” (2011). We sought out Chapman for an interview because we deem sleep amenities to be a great tool to attract new guests and to support higher rates. While this is nevertheless tru...
Agilysys Features Next-Era Spa Software at the 2023 ISPA Conference May 9-11
Agilysys | May 10, 2023
– Agilysys Spa Reflects Advances Resulting From Agilysys’ 2022 ResortSuite Acquisition – – Frank Pitsikalis, ISPA Chairman and Agilysys Vice President of Product Strategy, Will Speak On “Pricing Strategies to Maximize Revenue” Panel May 10 – ALPHARETTA, GA — May 10, 2023 — With demand for spa services outpacing resources available to deliver them, it is increasingly vital for spa operators to optimize how they align staff and service reservations to optimize revenue and profit per time booked. Agilysys Spa, a next-era cloud-native spa solution debuting from Agilysys (Nasdaq: AGYS) at the 2023 ISPA Conference at the ...
Key Steps to Promoting Mental Serenity in the Hospitality Workplace
Dr Stefano Borzillo | April 27, 2023
By Dr. Stefano Borzillo, Dr. Lohyd Terrier, Nicolas Quoëx An ongoing study based on qualitative interviews with 25 EHL students in their final year of bachelor's studies (i.e., Gen Z) - each with at least one year of practical experience in the hospitality industry - reveals a perceived culture of workplace incivility within the hotel industry. Workplace incivility refers to “low-intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect." "Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others” (Anderson & Pearson, 1999)...
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