Video

The Power of Consistency

November 21, 2014

One of the key factors that separates good service from truly exceptional service is Consistency. Consistency means repeatable. You are confident that a process…

Be An Ambassador

November 20, 2014

This is a special preview video from BWTV! This HD video is a part of the "Be Eager To Serve"…

Guestware: Guest Experience Management System

November 19, 2014

Guestware┬« CRM Software is the revolutionary hotel Guest Experience Management system that enables hoteliers to efficiently orchestrate guest experiences in…

Be Eager to Serve

July 21, 2014

This is a special preview video from BWTV! This HD video is a part of the "Be Eager To Serve"…

AH&LA’s John Fitzpatrick, Ron Vlasic and Mike Dickersbach Chat with Hospitality Upgrade

May 9, 2014

Hospitality Upgrade sat down with John Fitzpatrick, 2014 chair of AH&LA and president/CEO of the Fitzpatrick Hotel Group, North America; Ron Vlasic, CHA, 2013 chair…

Hospitality Upgrade’s 2014 Executive Vendor Summit for Technology Providers

May 4, 2014

Learn why C-level executives from some of the leading technology providers to the hospitality industry attend Hospitality Upgrade's Executive Vendor Summit each…