guest services
UrVenue Announces Integration With Book4Time
UrVenue | November 14, 2023
Spa experiences now available within UrVenue’s Itinerary Builder further unifying the guest booking journey LAS VEGAS, NOVEMBER 14, 2023 — UrVenue, pioneer of the hospitality industry’s first Property Experience Management System (PXMS) and a Skift IDEA Awards 2023 finalist, has teamed up with Book4Time, a cloud-based spa, wellness, and leisure-activity management software company, to incorporate spa experiences into UrVenue’s UV Enterprise platform. Now hotel and resort guests can seamlessly book and manage spa treatments alongside other property experiences in a singular itinerary, unifying the booking process in the pre-arrival ...
Who Is to Blame for Poor Service?
Shep Hyken | August 17, 2023
By Shep Hyken The short version of the story is this. At about 9:15 p.m., I pulled into one of my favorite fast-food restaurants. There was one customer ahead of me in the drive-through lane. I assumed he was placing an order. After several minutes, I realized something else was going on. I wasn’t sure what, but the amount of time he spent talking to the person on the other end of the intercom took much longer than it should have. Eventually, he pulled around to get his food. It was now my turn. I waited for the person to welcome me and ask what I wanted. It never happened. I then pulled around to the drive-through window. The emplo...
UrVenue Debuts Cutting-Edge PXMS Product Suite at Fairmont Banff Springs
UrVenue | June 27, 2023
Fairmont Banff Springs successfully pilots new guest experience technology, leveraging integrations between UV Enterprise, OpenTable and Hapi TORONTO, June 27, 2023 — Today at the Hospitality Industry Technology Exposition and Conference (HITEC®), UrVenue revealed enhancements to UV Enterprise, the hospitality industry's pioneering Property Experience Management System (PXMS). These enhancements introduce a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more. UV Enterprise is a full-stack technology platform that drive...
Manage the Moment Right Now to Get the Customer to Come Back Tomorrow
Shep Hyken | June 15, 2023
By Shep Hyken I just heard an excellent motivational speaker, Antonio Neves, and one of his messages was called “The Last 30 Days.” He talked about visiting a marriage counselor with his wife, where they were asked to consider the question: Looking back over the last 30 days, if you asked your spouse to marry you again, would they say yes? He then spun that question to business and specifically talked about employment. That version goes like this: Looking back over the last 30 days, would your boss rehire you? When I do annual reviews of my team, one of the questions I ask myself is, “Based on the past year, would I ...
Aavgo Partners With Econo Lodge Franchise Association as Exclusive Provider of Smart Reception Kiosks for Econo Lodge Hotels
Aavgo | May 31, 2023
Econo Lodge properties to realize cost savings, and efficiencies, boost guest experience with Aavgo's industry-leading Smart Reception technology San Mateo, CA – May 31 – Aavgo, a cutting-edge, cloud-based SaaS provider, announced an agreement with the Econo Lodge Franchise Association (EFLA) to offer its Smart Reception capabilities at the more than 700 Econo Lodge hotels across the U.S. The partnership allows Econo Lodge owners to provide guests with a streamlined, personalized check-in experience while maximizing hotel profitability. Aavgo’s Smart Reception kiosk connects guests with a certified and trained front-desk agent who...
The Little Nell Launches INTELITY’s Platform to Elevate Guest Experience
INTELITY | March 23, 2023
INTELITY’s smart-room tablets enhance the five-star property’s digital services and offerings for both guests and staff Los Angeles, CA (March 23, 2023) - INTELITY®, provider of hospitality’s leading guest experience and staff management platform, today announced The Little Nell in Aspen, Colorado, has implemented the INTELITY platform, via smart-room tablets, which provide the property’s guests with a more digital, upscale experience, as well as GEMS®, INTELITY’s collection of staff-facing tools. Located at the base of Aspen Mountain, The Little Nell is Aspen's only five-star, five-diamond, ski-in/ski-out hotel. The propert...
Leading Hotels of the World Selects ALICE by Actabl as an Exclusive Provider of Guest Services, Housekeeping and Service Delivery Solutions
ALICE by Actabl | August 16, 2022
Independent luxury hotel collection to leverage advanced capabilities of award-winning hotel operations and management platform to maximize guest satisfaction and operational efficiency Tampa, FL — August 16, 2022 — Actabl, the industry’s first and only integrated hotel operations, business intelligence and labor management solution, today announced that its ALICE by Actabl platform has been selected by The Leading Hotels of the World (LHW) as one of its exclusive vendors providing housekeeping, guest services, and service delivery technology solutions to the LHW portfolio worldwide. A prestigious global hospitality organization c...
UniFocus Helps Prepare Future Hospitality Leaders With Donation of Labor-Management Technology to The Union Club Hotel at Purdue University, Autograph
UniFocus | June 20, 2022
Award-winning boutique hotel is the only student-run Autograph Collection hotel in the world. DALLAS, TX— June 20, 2022— UniFocus, the leading provider of Workforce Management Systems, is pleased to announce that it is donating its advanced labor management platform to The Union Club Hotel at Purdue University, Autograph Collection. The historic boutique property on Purdue University’s campus is managed by White Lodging and offers Purdue University students real-word hotel management experience. Like other common systems in place at the hotel that are used across the industry, this donation by UniFocus helps ensure that future ind...
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