guest services

/Tag: guest services

guest services

Runtriz Welcomes Riccardo Galanti as Senior Director of Sales, EMEA

January 31, 2019

Riccardo Galanti brings a wealth of sales and hospitality experience to the leading team in guest services technology LOS ANGELES, CA (January 31, 2019) – Runtriz™, a leading developer of innovative technology solutions for hotels, resorts, and casinos announced the addition of Riccardo Galanti as Senior Director Sales, EMEA. In his role, Riccardo will expand Runtriz' growth in the EMEA market. He will also work closely with the leadership team to position Runtriz as the leader in guest engagement services. With over 10 years experience in sales and account management for hotels, Riccardo joins Runtriz with a plethora of in...

Update Your 800 Message on Hold to Encourage Direct Bookings and Cross-Sell

Doug Kennedy | June 20, 2018

by Doug Kennedy On many levels, marketing in the hotel industry has advanced rapidly, yet at most hotels and brands, the "message on hold" (MOH) scripting is stuck in the 1990's. Whether you call a hotel directly or call into its central reservations office, after the auto-attendant places you in queue the MOH nearly always direct callers back online again and again throughout the scripting. Here are some common phrases: "Did you know that the fastest way to book a reservation is online? It's the easy and convenient way to plan your experiences." "For faster service, you can make a new reservation online at " "H...

Learn How to Upgrade Guest Satisfaction and Operational Excellence With ALICE at HITEC 2018

ALICE | June 18, 2018

ALICE, the hospitality industry's leading operations platform, will showcase its product portfolio of six hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here. ALICE offers solutions for the hotelier that create a unified hospitality experience, helping hotels foster meaningful relationships with guests and connecting departments across the hotel. Hoteliers can bundle ALICE's suite of front of house tools for your Concierge, Front Desk and Guest Services teams, and back of house tools for Maintenance, Housekeeping, Front Desk, Security...

All Guest Services Staff Should Love Guests’ “Buts”

Doug Kennedy | May 14, 2018

By Doug Kennedy Each month I get to travel the world and present 6 – 8 training workshops, many of which are for frontline staff. It is a career I have been blessed to have for nearly 30 years. We talk about a lot of important subjects these days, such as the fact that in the era of social media and online guest reviews, every guest contact colleague is in the public relations and marketing field. We also talk a lot about loving guests' buts. The reason I train everyone to love guests' "buts" is because when we can manage to get a good "but" out of a guest, that means that we have shown the guest we are asking because we truly car...

How a Small Guest Services Team Delivers Five-Star Service

ALICE | January 10, 2018

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team. Guests of Milliken Creek Inn, a 12-suite boutique that sits on a lush three acres overlooking the Napa River, count on the property's guest services team to help them take full advantage of everything this idyllic wine country hotel and locale have to offer. For the Inn's four front desk staff (who not only double as the property's co...

Intelity Continues Strong Growth Trajectory with New Customers in 2017

Intelity | October 24, 2017

Millennial travel is contributing to the demand for Intelity's technologies [Orlando, Fla. – October 24, 2017] —Intelity, the creator of the world's first and most widely used integrated Guest Services Platform, is announcing continued record-setting performance and growth, deploying its solutions at properties that include hotels, resorts and casinos throughout North America, Europe, Asia, and Australia. "There are several factors contributing to the continued growth and success of Intelity, the main one being our commitment to ongoing research and development of new technologies," said David Adelson, Intelity president and...

As Business Centers Remain Required – Space Savings Technologies Provide Innovative Solutions

TTI Technologies | October 18, 2017

October 18, 2017 – New York, NY – What is the current status of the Hotel business Center? "It's evolving," says Steve Blidner CEO of TTI, "Business centers are still a service hotels need to provide, however, environments and guest requirements continue to change. Space has become an issue in many properties which opens the door to utilize new technologies." "One such example" Blidner went on to say is The Americana Inn, In New York. "The property had limited lobby space however their guests still needed to print boarding passes. Also they wanted to provide a concierge, market services and set up a profit center. We worked ...

Budget Season Has Arrived: Be Smart- Spend Wisely- And Choose Your Business Center Provider Carefully!

TTI Technologies | September 19, 2017

September 19, 2017 – New York, NY – The hospitality industry's offering for Business Centers is changing rapidly. "Let's face facts," Says Steve Blidner CEO of TTI. "Business centers are still a viable commodity. However, the needs of guests have and continue to change. Make sure your provider has the capability to keep up with these changes. Never get locked into a single platform solution." Blidner offers these guidelines for choosing your business center provider: "Research the hardware carefully; make certain you are purchasing a recent model CPU, and not a discontinued one. Consumer equipment is not designed to be o...

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