Close

Cart

Total $0.00

Checkout

ALICE Now Powers Backend Operations and Guest Satisfaction across Remixto’s 60 Unique Vacation Rental Homes

New York, NY -- Hospitality operations platform ALICE announces Remixto has adopted its ALICE Suite products ALICE Staff and ALICE Guest to improve staff coordination and guest access to services across the company’s portfolio of vacation homes in Mérida and along Yucatan’s Emerald Coast in Mexico. 

Overseeing the property management and rental of over 60 distinct vacation homes, Remixto has some unique challenges that make ALICE a particularly good fit to aid its operations. Remixto’s homes are spread across a great distance - in CDMX, the Yucatan Playa and the historic colonial city of Mérida - and coordinating staff activities and providing consistent guest service across this distance was a challenge prior to ALICE. Before adopting ALICE, Remixto’s staff shared an email inbox to manage their work and guest requests, which made it hard to see which tasks had been addressed, and a challenge to communicate critical information across shifts. Now, with ALICE, Remixto’s staff no longer have to rely on email, and have dedicated task management tools like ticket creation and assignment, and customized workflows, which help to coordinate individual staff members and departments, regardless of shift, time of day, or day of the week. With ALICE, Remixto now also has the ability to track and evaluate staff performance for the first time.  

As both a property management company and a rental company, Remixto also has two sets of stakeholders. ALICE now helps them satisfy the needs of both, with much greater efficiency through the ALICE backend, and with increased guest and client satisfaction, through ALICE’s guest-facing application. Remixto is attuned to the on-demand expectations of today’s guests. Remixto was already providing 24/7 concierge services to their guests before ALICE, but now, the ALICE guest app helps Remixto’s guests feel like they have their own personal concierge. 

“The feedback from our property owners and guests [to ALICE] has been fantastic. As a vacation rental company, we’re not expected to be too technically savvy,” said Remixto founder Brent Marsh. “But ALICE has really helped us wow our guests and homeowners and accelerate the perception of Remixto as a tech-forward brand.”

Added Alex Shashou, ALICE co-founder and President: “Remixto is great proof that ALICE can aid in the delivery of exceptional hospitality outside of the traditional hotel setting. We’re excited by the company’s innovation and we look forward to developing the relationship with Remixto and contributing to their success.”  

ALICE offers a multi-tiered suite of solutions for hotels:

  • ALICE Suite – An end-to-end system that allows hotels to run on one platform, connecting guests with the hotel, and all service departments within the hotel to one another – fully incorporating all of the individual ALICE solutions listed below.  
                    
  • ALICE Staff – A complete, easy to use request management software that connects front-desk, housekeeping, maintenance and F&B teams in real-time, providing quick and simple ticket management, monitoring for completion time, and real-time mobile app for service staff on the move.
     
  • ALICE Concierge A tool to keep the concierge team organized and to connect the concierge and the guest instantly and seamlessly, providing guests with instant responses to requests – and saving the concierge time and effort in meeting those requests.     
                                                                                       
  • ALICE Guest – Innovative guest facing Mobile, Web and SMS tools, integrated to allow a full range of guest communication and functionality, pre-arrival and on property - including ordering services, real-time chat, and upselling.  
                                                                                                                                                                     

ALICE's solutions are in place in hundreds of hotels across the U.S., and have been recognized for innovation in enabling multiple departments in a hotel to respond to guests' requests quickly and easily.

About ALICE

Provide consistently excellent service. By joining all the departments of your hotel onto a single operations platform for internal communication and task management, ALICE helps your staff act as a team to improve guest satisfaction. ALICE Suite brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is fully integratable with PMS, POS, and all other third party management systems. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date. 

Contact: Lola Feiger

lola.feiger@alice-app.com / 6178177251

About Remixto

At Remixto, we create unique, immersive travel experiences that celebrate the variety of Mexican life. We believe that every travel experience can be extraordinary and that our guests shouldn’t skimp on a little luxury. That’s why our one-of-kind vacation rental homes come with personalized travel services that allow you to escape, indulge, and explore the rich culture and history of the place we love to call home.

Related News

Hotel Operations Platform ALICE Wins the TECHPitch For Most Innovative Hotel Technology at HX 2017

Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

Two of Mexico’s Premier Luxury Hotel Groups Trade Their Radios and Spreadsheets for a Technology Platform

Guests At The Greenwich Hotel Have A New Way To Get In Touch With The Front Desk

How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms

Luxury Beachside Boutique Property, Malibu Beach Inn, Appreciates the Improved Staff Communication and Accountability Provided by a Hotel Operations Platform

ALICE Announces Acquisition of GoConcierge

ALICE Raises $26 Million Series B Funding from Expedia, Inc.

Use This Technology to Ensure a Seamless Post-Stay Guest Experience

How This Newly-Opened New York Boutique Creates Relationships With Guests Before They Even Arrive On Property

ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region

Concierge Technology Replaces a Shared Outlook Calendar at this Award-Winning Colorado Resort

What Do You Do When You Can’t Rely on Radio Communication at Your 87-Acre, Canyon-Enclosed Hotel?

Transitioning Operations From Analog To Digital Has Been “Beyond Successful,” Says Clearwater General Manager

How the World’s Best Hotels Leverage Guest, Staff, and Concierge Technology

The Insider's Guide to HITEC

Hotel Technology Liberates a Front Desk Staff Constrained by Emails and Walkie-Talkies

Is the App Dead? And Should You Be Texting with Your Guests (Instead)?

How the Staff of a Midtown Manhattan Boutique Hotel Became Even More Productive Without Radio Communication

You're Invited to Rethink Your Hotel Technology with ALICE & Duetto

All News »

Please login or register to post a comment.