Close

Cart

Total $0.00

Checkout

BEIJING JULY 23, 2015 — TSA Solutions, the worldwide leader in hotel upselling solutions, expanded its portfolio of hotel customers in China with the addition of the 380-room Tangla Hotel Beijing. The hotel began implementing TSA’s Front Desk Upselling (FDU) and Reservations Sales programs in March. In just three months, TSA’s technology tools and personalized coaching program helped the hotel develop enhanced techniques for recognizing and caring for the specific needs of each guest -- and the hotel expects its annual upsell revenue average to increase exponentially. TSA now has partnerships with 108 distinctive hotels in China.

“We are pleased to announce our partnership with TSA, to further strengthen our front desk and guest services across room categories,” said Damir P. Raab, Vice President of Tangla Hotels & Resorts, Regional General Manager of North China and General Manager of the Tangla Hotel Beijing. “With multiple premium room types in an increasingly competitive market, TSA has already made an impact on our ability to generate ancillary revenues and better care for our guests. TSA’s technology, personalized training program, personalized on property support, and reporting are unique in the industry, and in a very short time, helped us maximize the potential for generating meaningful new upsell revenues at the front desk. We chose to combine TSA’s Front Desk Upselling with their Reservation Sales programs for additional impact, and the results so far have been outstanding."

Drawing on its track record of helping hotels in all markets generate measurable and sustainable increases in incremental revenue and RevPAR, TSA provides partners with specially designed programs that range from empowering the hotel team with essential sales skills, to planning effective sales strategies and action plans. By strengthening employee skills and implementing a focus on selling premium room types, properties such as the Tangla Hotel Beijing are able to obtain substantial increases in both ADR and RevPAR. 

“TSA has already proven to be a valuable partner for us,” concluded Raab. “We look forward to sharing the results of our program, and potentially its expansion, with the industry in the months ahead.”

With nearly 1,000 hotel partners in 60 countries around the world, TSA Solutions is committed to forming long-term working relationships that build mutual success. TSA’s FDU program combines proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely – to ensure continued success. 

For more information about TSA Solutions, please visit www.tsa-solutions.com

About TSA Solutions

TSA Solutions is the worldwide leader in hotel upselling solutions. TSA helps nearly 1,000 hotel partners in 60 countries achieve measurable and sustainable increases in incremental revenue and RevPAR - capturing more than $200 million USD in annual incremental revenue, with an average ADR increase of 2%. With no upfront investment cost for the majority of its programs, TSA’s technology, training, and performance management tools also supports hotels’ efforts to increase guest satisfaction and boost personnel retention. 

TSA is also building intuitive new technology applications to drive business for hoteliers, as it helps them adapt to rapidly changing marketplace conditions. 

TSA continues to evolve its solutions to support hoteliers in capturing even more incremental revenue, with programs in reservations, sales, restaurant/bar. 

Founded in 1987, TSA Solutions is headquartered in Singapore and maintains operations throughout Asia-Pacific, the Middle East, Europe and North America.

Contact: Marjorie Gonzalez

marjorie.gonzalez@tsa-solutions.com

About Tangla Hotel Beijing

Overlooking Beijing's popular Chang'an Street, Tangla Hotel Beijing is close to adjacent to the Central Government Offices, Financial Street, shopping centres and numerous historical sites. It is just a ten-minute drive from both Tian'anmen Square and Xidan commercial area.

Tangla Hotel Beijing offers 380 guestrooms, featuring city, courtyard, or garden views. Room amenities include non smoking rooms, air conditioning, bathrobes, desk, hair dryer, 24 hour room service, executive floor, elevator, bar/pub, laundry service/dry cleaning. In addition, the hotel's guests can enjoy the leisure and sports facilities provided on the premises: massage, indoor pool, gym, sauna, spa. At the on-site restaurants, guests can choose from Chinese, Japanese, European and Australian cuisines. Equipped with deluxe facilities, the professional and friendly Tangla team will serve you with the essence of Tangla Hospitality ensuring you enjoy a home away from home.

Tangla Hotels and Resorts International, a company duly registered in Hong Kong, is the professional, international management arm of the HNA Hospitality Group. Under the Tangla flagship, the company operates a full range of hospitality brands, including top of the line five-star hotels, five-star luxury hotels, lifestyle boutique hotels, and luxury boutique hotels, under the flagships: “Tangla GrandPlace,” Tangla Hotels and Resorts”, “The Tang Hotel” and “Gardenlane Select,” respectively.

About Tangla Hotels & Resorts International

The word “Tangla” originated from a beautiful legend set in the Tanggula mountain area, and reflects the wish and fortune of the Guardian God of the NyenchenTonglha Mountains. Tangla Hotels & Resorts’ brand core values are “Harmony, Elegance, Excellence and Tranquility”, as the brand strives to carry out the finest wishes from nature through the art of modern hospitality so that every guest may enjoy an unforgettable hotel experience in a city oasis through Oriental hospitality. 

The Tangla Hotels & Resorts International is a subsidiary company of HNA Hospitality Group, a professional hotel management company operating the entire series of Tangla brand hotels. Registered in Hong Kong, the company others a comprehensive hotel branding solution that encompasses a wide range of hotels including top-level luxury, fine five-star, boutique, and business hotels under the flagship brands of “Tangla Grand Place”, “Tangla Hotels and Resorts”, “The Tang Hotel”, and “Garden Lane”. The Tangla Hotels & Resorts International is dedicated in professional hotel management, hotel design consultation, operation, and investment management, specializing in centralized hotel operating services.

Related News

Measuring and Incentivizing Front Desk and Reservations Upselling

Nine Ways to Build Trust and Win the Sale

TSA Partners with Movenpick Hotel Riyadh on a Comprehensive Upselling Program

TSA Solutions Announces Jill Cully as Vice President of Sales, Americas

TSA Partners with Copthorne Hotel Dubai, to Increase Upsell Revenue by 400% in Less than a Year

TSA Solutions Announces Geoffroy Meyer as Director Business Development, Southwest Europe

TSA Enables Marriott Moscow Novy Arbat to Achieve Close to 4% RevPar Impact in Less than Two Months

TSA Solutions Supports the Hotel Atlantic Kempinski Hamburg to Enhance its Upsell Revenue, Promote Guest Satisfaction and Motivate Front Office Teams

TSA Solutions Partners with PHG to Add Meritage Collection Hotels to its North American Portfolio

Your Front Desk Team Is Key to Meeting Your ADR Goals in 2016

TSA Solutions Helps IHG Hotels in Key U.S. Markets

TSA Solutions Grows Rapidly by Helping Hotels Boost Revenues through Strategic Upselling

TSA Solutions Expands in North America

Chelsea Hotel Toronto Doubles Upsell Revenue After Implementing TSA Solutions' Front Desk Upselling

Study Confirms Average 30% Revenue Drop for Hotels that Discontinue TSA Solutions’ Upselling Program

Front Desk Training Can Help Secure More Direct Bookings

Study Confirms Front Desk Upselling's Role in Boosting Guest Satisfaction & Reputation for Hotels

TSA Solutions Helps Land St. Pancras Renaissance Hotel London on Shortlist in Hotel Cateys Awards

Metropark Hotels Sees Positive Results After Implementing TSA Solutions' Sales Training Solution

TSA Solutions Maximizes Revenue, Guest Satisfaction and Employee Performance at La Réserve Genève

All News »

Please login or register to post a comment.