Three Secrets Your Hotel Booking Engine is Dying To Tell You
July 7, 2016 12:57pm
Your booking engine is more than a place of transaction or a page for your guests to check prices, room types and availability. Your hotel’s booking environment also holds a goldmine of free data, but only if you take the time to unearth it.
Sadly, most hotels aren’t doing so. By taking the time to dig deeper to find this smart data, you’ll take massive strides to outpace your comp set in the battle for bookings and profits.
Your revenue management team uses this term to describe the quantity of rooms that could be sold if there were no inventory or pricing constraints for a specific date in the future. (Don’t take this definition literally, since obviously it is impossible to imagine any day where you have unlimited guest rooms at a zero price tag).
Do you know which dates in the future have extraordinary demand? Your booking engine does. The idea is to identify when unconstrained demand is high. This way, you can determine which low paying business to deny by raising rates or creating stay restrictions for the dates in high demand.
Do you unknowingly block bookings on your own direct hotel website because you have too much inventory locked up with more expensive 3rd party channels? It’s surprisingly common for hoteliers to be in the dark about how many times potential guests are essentially turned away because they are shown a “Sorry, no availability” screen for their preferred dates.
Of course, you want to earn the most revenue from any of your available rooms. And, of course you would rather sell your rooms through the most profitable channel – your own hotel booking engine. But, the only way to know is to harvest your booking engine data to reveal how many times you are actually blocking direct business on a particular date.
Normally, revenue managers examine the highs and lows of your bookings by date. But on an industry standard, that single-focused method means you’re missing the opportunity to fine tune your prices based on different room types.
Your booking engine can reveal searches vs. actual bookings for each room type. You may find that your double rooms are in higher demand on the weekends, and they can justify a higher rate than your standard rooms over in-demand dates. By focusing your revenue management activities only on your entry-level rooms, you’re essentially only revenue managing a small fraction of your whole inventory.
Tambourine uses technology and creativity to increase revenue for hotels and destinations worldwide. The firm, now in its 30th year, is located in New York City and Fort Lauderdale. Please visit: www.Tambourine.com
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