By Jana Love
In keeping with the hope that the holiday season provides the platform for lots of laughter, I decided to get some real perspective on Customer Service.
Anyone who has children in their life can attest to the joy that the innocence of a child can bring. Some of my favorite memories with my girls was when their words would simply ground me. In their little minds, whatever the situation, it wasn’t the complicated mess I felt or created. Aw, simplification- just the best!
So for your enjoyment this week, when we asked a group of Kindergarteners (5 and 6 year olds) questions on customer service, we received some great insightful answers. Their views on what good and bad customer service looks like comes from a very non-complicated place of understanding. For them, it’s about feeling good, getting what you want, people being nice, and using friendly voices. What could be any easier than that? Perhaps there are real lessons here about simplifying the customer experience through these basic understandings.
Did any of these ground you? So my holiday wish for all of us in customer service is to embrace service from a child’s viewpoint. Train your people to have this mindset of simplicity- service at its most basic level. Because remember, if you order bacon and don’t get it, you starve.
Happy Holidays!
