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Düsseldorf, Germany / November 15, 2016 - For the very first time trivago.com reveals the best hotels in the United States — based entirely on guest reviews. Chosen for their outstanding customer service, ranking, and performance, the trivago Awards 2017 recognize the 10 best properties in America in four different categories; 5-Star, 4-Star, 3-Star, and Alternative Accommodation.

How did trivago choose these properties? We didn’t.

With user ratings gathered from 34 hotel, booking, and review sites across the web, we’ve crafted a comprehensive, transparent, unbiased index for hotel ratings that we call the trivago Rating Index (tRI).* A perfect tRI score is 100%, and is simply a compilation of all reviews and ratings of each property. Only the highest-rated hotels with prices on trivago.com and at least 150 tRI ratings and reviews made the lists.

Johannes Thomas, Managing Director at trivago said: “We aggregate and analyze more than 175 million hotel reviews from websites all over the world. This gives us strong insights into what hotels are particularly good at.” He added: “Our trivago awards recognize those hoteliers who deliver an exceptional experience to their guests, and we are proud and delighted to award those achievements.”

Top 10 5-Star Hotels

dining room and lounge at The Langham- Chicago

This year, the number-one 5-star hotel in the United States is the Langham Hotel – Chicago.

Known for their stunning architecture, first-rate service, and sensational spa, guests can’t say enough nice things about their stay at The Langham- Chicago. Quite literally in fact. From leaving praises and 5-star reviews all in block letters, to stating frankly that “The Langham is the best”, this hotel excels in all aspects of service: right down to remembering guests by name. Oh, and apparently the club level is “worth every extra penny!”.

Upon winning trivago Awards 2017 for best 5-star hotel, Managing Director, Robert Schofield had this to say:

“We are thrilled to receive this award for being named Trivago’s #1 5-star hotel in the United States. We continually strive to provide outstanding service for our guests so they have extraordinary experiences, and it is an honor and a testament to all the hard work the team at The Langham, Chicago puts in each and every day.”

Here’s a look at all the top-10 picks for the trivago Awards 2017 in the category of 5-Star Hotels in the United States.

 

The elegant Langham Hotel in Chicago is the best 5-Star hotel in the U.S. according to their guests’ online reviews, followed by Napa Valley's elegant spa retreat, the Bardessono, and the Fairmont Grand Del Mar in sunny San Diego. With hotels from across the country making our 5-Star list (below), there's something for everyone's budget, taste, and destination of choice.

Ranking

Hotel Name

City

State

tRI Rating*

1

The Langham, Chicago

Chicago

Illinois

96.18

2

Bardessono

Yountville

California

95.32

3

Fairmont Grand Del Mar

San Diego

California

95.21

4

Wentworth Mansion

Charleston

South Carolina

94.54

5

Mandarin Oriental, Las Vegas

Las Vegas

Nevada

93.69

6

Cannery Pier Hotel & Spa

Astoria

Oregon

93.62

7

The Peninsula Chicago

Chicago

Illinois

93.59

8

Four Seasons Resort Maui at Wailea

Wailea

Hawaii

93.54

9

Montage Kapalua Bay

Lahaina

Hawaii

93.39

10

The Grand America Hotel

Salt Lake City

Utah

93.13

 

Top 10 4-Star Hotels

An exterior view of the French Quarter Inn with horse-drawn carriage

This year, the number-one 4-star hotel in the United States is the French Quarter Inn.

Known for going above and beyond, French Quarter Inn has travelers touting them online as the “Perfect Hotel”. The management provides valuable extras like complimentary wine and cheese at reception, and free bike rentals for leisure cycling throughout Charleston. Not to mention, the atmosphere is unrivaled as guests wind down in the evening to enjoy treats like fresh baked cookies and milk.

The hotel manager had this to say about providing great service and being an award-winning hotel:

“At the French Quarter Inn, we aim to provide guests with authentic southern hospitality embodied through a warm, approachable and anticipatory staff. Our staff is taught how to mold themselves to the needs of each guest, paying close attention to the small yet very important nuances that can truly impart a lasting impression and develop a meaningful relationship.”

Here’s a look at all the top-10 picks for the trivago Awards 2017 in the category of 4-Star Hotels in the United States.

Southern charm and their famed hospitality propelled Charleston's French Quarter Inn to the top of the list of the best 4-Star hotels in America. Convenience and great service are what put Woolley's Classic Suites near Denver in second place, and Key West's Marquesa Hotel tipped the scales as the third place winner in the 4-Star hotel category.

Ranking

Hotel Name

City

State

tRI Rating*

1

French Quarter Inn

Charleston

South Carolina

96.27

2

Woolley’s Classic Suites

Aurora

Colorado

95.45

3

Marquesa Hotel

Key West

Florida

95.05

4

The Restoration

Charleston

South Carolina

94.88

5

Cedarbrook Lodge

Seattle

Washington

94.86

6

The Inn at Christmas Place

Pigeon Forge

Tennessee

94.66

7

Fort Conde Inn

Mobile

Alabama

94.61

8

The Oxford Hotel

Bend

Oregon

94.34

9

21c Museum Hotel Bentonville

Bentonville

Arkansas

94.31

10

Bavarian Lodge

Leavenworth

Washington

94.30

 

Top 10 3-Star Hotels

hampton inn and suites st louis south i-55 wins the trivago Awards 2017 best 3 star hotel

This year, the number-one 3-star hotel in the United States is the Hampton Inn & Suites – St. Louis – South – I-55.

Known for their midwest hospitality, Hampton Inn & Suites-St.Louis-South-I-55 has got guests talking almost non-stop, about the delicious breakfast and super-friendly staff. Business travelers are particularly delighted by the hotel’s breakfast to-go provisions for especially rushed mornings. No wonder then that this hotel ranks number-one when it comes to the trivago Awards 2017 winner of best 3-star hotel in America. 

Here’s a look at all the top-10 picks for the trivago Awards 2017 in the category of 3-Star Hotels in the United States.

Planning to cash in on your hotel rewards? The first and second place winners in the 3-Star hotel category are the Hampton Inn & Suites St Louis – South I-55 and Tennessee’s Drury Plaza Hotel Franklin, who are respectively wowing their guests. Thanks to unrivaled views of Utah and personalized service, guests awarded the Inn on the Cliff in St. George as their third place choice of America’s best 3-Star hotels.

Ranking

Hotel Name

City

State

tRI Rating*

1

Hampton Inn & Suites St. Louis – South I-55

St. Louis

Missouri

94.71

2

Drury Plaza Hotel Nashville Franklin

Franklin

Tennessee

94.38

3

Inn on the Cliff

St. George

Utah

94.21

4

The Sewanee Inn

Sewanee

Tennessee

94.01

5

Morris Inn

South Bend

Indiana

93.97

6

Almond Tree Inn

Key West

Florida

93.96

7

Hampton Inn & Suites Buffalo

Buffalo

Wyoming

93.76

8

Hampton Inn Wheeling

Wheeling

West Virginia

93.66

9

Homewood Suites by Hilton Dallas/Allen

Allen

Texas

93.62

10

Hampton Inn & Suites Portsmouth Downtown

Portsmouth

New Hampshire

93.60

 

Top 10 Alternative Accommodations

Stonehurst Place wins the trivago Awards 2017 for best alternative accomodations

This year, the best alternative accommodation in the United States is Stonehurst Place.

Known for its rich history steeped in the American southeast textile business, Barb Shadomy fell in love with the home and purchased it in 2007. Soon after, she achieved her design goals by working with historic preservation and landscape architects to meticulously restore the home to its former glory.

Nowadays, Stonehurst Place isn’t just known for its good looks and charm, but for its sensational innkeepers, Lori and Paul Worrell. This dynamic duo is appreciated among guests first and foremost for the top notch service they deliver to all guests. Unlike most accommodations, this inn can be rented out in its entirety, with a full roster of services included. Not to mention, we hear that the breakfast might just be the best in the land.

The inn owner had this to say about providing great service and being an award-winning accommodation:

“We are thrilled to have come in first place for the Alternative Accommodation category in these awards from trivago, the hotel metasearch our guests know and trust. At Stonehurst Place we are dedicated to delivering complete satisfaction every day, and to ensuring our treasured guests feel pampered in our serene city surroundings and are able to enjoy a true, local Atlanta experience.”

Here’s a look at all the top-10 picks for the trivago Awards 2017 in the category of Alternative Accommodations in the United States.

 

B&Bs, Inns, Hostels, Apartment Hotels, and so much more — the Alternative Accommodation category offers the ideal stay for any type of traveler or trip. Their incredible beds and sumptuous breakfasts in the heart of Atlanta sent the luxurious Stonehurst Place to the top of our Alternative Accommodation list. The Black Dolphin Inn, a Floridian villa-style guesthouse in New Smyrna Beach, took second place, followed closely by chic Sedona B&B, the Adobe Grand Villas.

Ranking

Hotel Name

City

State

tRI Rating*

1

Stonehurst Place

Atlanta

Georgia

95.56

2

Black Dolphin Inn

New Smyrna Beach

Florida

94.74

3

Adobe Grand Villas

Sedona

Arizona

94.58

4

Canyon Villa Bed & Breakfast Inn of Sedona

Sedona

Arizona

94.47

5

Admiral’s Landing

Provincetown

Massachusetts

94.30

6

China Clipper Inn

Ouray

Colorado

94.29

7

The Almondy Bed & Breakfast Inn

Newport

Rhode Island

94.27

8

Benchmark Inn

Provincetown

Massachusetts

94.19

9

Eight Gables Inn

Gatlinburg

Tennessee

94.17

10

The Cuthbert House Inn

Beaufort

South Carolina

93.86

Congratulations to all the winners of this year’s trivago Awards! It was a lot of hard work and dedication, but it paid off in the end. You delivered exceptional experiences, and your guests took notice.

How were hotels selected for the trivago Awards 2017?

The same way we aggregate prices from all over the web: We collect the hotel reviews and ratings left by travelers on different booking and valuation sites and combine them into scores, making it easy for the traveler to compare them across varied aspects. These scores are all available on our website; we’ve simply compiled them per their ranking, and the hotel with the highest score is at the top of the list and the award winner.

All hotels that display prices on trivago can be considered for the Awards. To ensure that all ranked hotels achieved a high level of performance consistently throughout the past year, a minimum number of 20 reviews was a requisite for eligibility in the score ranking.

The result: A comprehensive list of the cream of the crop in American hospitality, and prestige and recognition for the hardworking hoteliers behind the winning hotels.

About trivago

trivago is reinventing the way hoteliers connect with travelers online – via trivago Hotel Manager. With 1.4 billion visits per year to 55 localized websites available in 33 languages, trivago is a leading hotel metasearch for travelers worldwide. As of September 30, 2016, there are already over 220,000 hoteliers across the globe using the metasearch marketing platform to build a unique hotel profile so they can boost their ranking on trivago and drive direct bookings on their own website. trivago Hotel Manager currently operates in eight languages across 17 countries.

To find out more or register as a hotelier, visit www.trivago.com/hotelmanager.

Contact: Judson Moore

judson.moore@trivago.com

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