Skytop Selects UniFocus for Guest Satisfaction Survey for Launch into New Era
June 28, 2013 10:09am
June 28, 2013 - UniFocus is proud to announce our partnership with Skytop Lodge, known as the premiere luxury resort destination in the Pocono Mountains. Skytop is now able to capture their guest's experience and feedback immediately and accurately by upgrading from paper cards. The GUESTScope system is providing the knowledge for the executives to make educated strategic decisions for the property as they continue their history of brand excellence and guest centricity.
"Skytop's competitive advantage is the longevity and the experience of our staff that is unparalleled to hotels in the area. The remarkable staff coupled with the repeat client base and generations of guests that have been visiting annually for years speaks volumes to who we are and our brand promise. With the advantages of longevity, shifting the momentum and incorporating this innovative technology from hand written cards and selecting UniFocus will continue to secure our competitive advantage." explains Cara Federici, Director of Sales & Marketing with Skytop Lodge.
With UniFocus' online system, Skytop will be able to capture accurate history and reporting providing analysis of the data and trends. Ms. Federici continues, "Our lodge is a family tradition for generations. Skytop Lodge has been a place where families, friends, and couples create, revisit, and relive memories that last lifetimes. Previously scores were consistently high in all areas. We want the ability to truly evaluate what is important to our guests. It is a priority for our teams to know which products and services are working and which could be improved. To support our strategic goals, the best way to know and enhance the experience of our families is to ask them for the feedback."
Federici continues "The team at UniFocus clearly values relationships and customer service is a priority. With UniFocus' on line guest satisfaction surveys Skytop now has the ability to customize tracking and trend reporting. Management gains the ability to view key opportunities necessary to maximize our customer experience across services, property improvements to consider and the product updates and launches our guests are wanting." "From a service and price standpoint UniFocus was the best fit to customize and tailor the questions to Skytop wants and needs to meet our expectations." Ms. Federici continues.
"Partnering with Skytop Lodge offers a perfect match of our companies' mutual dedication to customer centric values and organizational goals of top line growth for our companies." states Mark Heymann, President and CEO of UniFocus. We are thrilled to be an integral part of this leading this premier resorts re-positioning."
Cara Federici expresses, "Skytop's strategic plans include what our customers are wanting and we are currently not offering. The ability to tie this feedback together and communicate thru all levels of our staff will help hold our team leaders accountable. As we continue our re-branding efforts and capitalize on the best of our history, this is a pivotal tool to help our grow business and reward our loyal customers."
UniFocus is an allied member of the American Hotel & Lodging Association and a member of the National Restaurant Association. For more information, visit www.unifocus.com or call 972-512-5100.
Contact: Beth Mahler
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