Service Excellence: The Professional’s Pledge / Bryan Williams
September 10, 2013 4:17pm
September 10, 2013
From this day forth, I will be ashamed if I intentionally give anything less than my best. I have value, and was not put on this earth to begrudgingly exist. No, I was put here to make a meaningful and positive difference in the lives of others. Every book I've read, every class I've attended, and every lesson I've learned was not for me alone. I was blessed with such knowledge so I may use it to bless others. Otherwise, if I keep it to myself, I am being selfish. Yes, I am being unprofessional.
To be professional is what I am called to be. To take pride in my work is what I am called to do. Henceforth, I will always do more than is expected of me. I will not rely on my mood of the day to dictate how I go about my work. Like the wind, my mood will shift. Consistency can not…must not shift. And professionals are consistent.
My work is my brand. How I make others feel is my brand. The manner in which I do my work is my brand. Each morning when I awake, I will be grateful for yet another day to make a positive contribution to the world. Each night, when I'm in bed, I will assess my day to see if anyone's day was any better because of some contribution I made. The contribution can be as simple as opening a door for someone or giving a kind word to a stranger. The door that I opened may be the only kind deed that person experienced all year. That kind word to a stranger, may have helped rescue someone from a state of depression.
As a professional, I will not measure my success by the compensation or gratitude I receive from who I served. To do that is to set myself up for failure and heartache, because not every good deed will be acknowledged. Instead, I will give and serve because I demand that love pervades the very intention of my actions. Whatever my job may be, let me perform it with love, and I will not fail.
Beginning today, I will read these words, and they will help me re-focus on how precious this day truly is:
Yesterday is gone. Tomorrow is not promised. All I have is today. And if I do nothing else, I will ensure that on this day, the world will know I am here.
Tags: bryan williams,
customer relationship management
Contact: Bryan Williams
HEBS Digital’s “Closing the Loop on the Travel Journey” Article Featured in The Hotel Yearbook 2018 – Technology
The #1 Rule in Service Excellence: Keep the Customer
The #1 Key to Building a World-Class Service Culture Today
How To Serve A VIP: 30 Tips to Earn & Re-Earn Your Customers’ Loyalty
Leadership Excellence: Leaders are Lifters
The One Thing You Can Control With TripAdvisor Reviews
The Big Leadership Question: Why Should Anyone Follow YOU?
2 Customer Service WOW Stories to Jumpstart Your Week!
Three Tips to Create a Memorable Experience For Your Guests
Where Are the STRONG Leaders?
Dr. Bryan K. Williams Selected as a Guest Speaker for CMAA 89th World Conference On Club Management
Agilysys Selects Dr. Bryan K. Williams as a Guest Speaker for Its Annual Conference in Las Vegas
MURTEC® Selects Dr. Bryan K. Williams as a Keynote Speaker for its Annual Conference in Las Vegas
Service Excellence: 5 Ways to Elevate Your Personal Brand in 2016
Customer Service Training Is a Waste of Time
Get Motivated! Tips to Be Unstoppable in the 4th Quarter
Exceptional Leaders PLUS Exceptional Service = A Successful Season!
Heart of the House
Service Excellence: I Can't Imagine a World Without
Please login or register to post a comment.