Petit Palace Hoteles Increases Revenues and Improves Guest Experiences Through TrustYou Partnership
August 29, 2016 8:52am
Generates 40% Increase in Revenue in Two Years; Committing to Guest Experience Through Significantly Enhancing Response Rate
Munich, 29 August 2016 – TrustYou (www.trustyou.com), the world’s largest guest feedback platform, has powered significant guest experience improvements and positively affected the bottom line for Petit Palace Hoteles, which operates 31 boutique hotels throughout Spain. Since 2013, the companies have worked together to surpass a certain threshold of reputation scores and boost visibility in booking sites in a way that has generated up to 200% in revenue for specific properties at Petit Palace Hoteles.
Among key accomplishments, Petit Palace Hoteles was able to dramatically increase its response rate, a measure of management’s commitment to the guest experience.
Benjamin Jost, CEO and co-founder of TrustYou, explains: “Hotels have the ability to understand and improve upon each step along their guest’s journeys. Petit Palace Hoteles has capitalized on this opportunity, and built an entire corporate culture based on incorporating feedback.”
Petit Palace Hoteles utilize each of TrustYou’s products:
The comprehensive approach to gathering and understanding data is a key driver of the hotel’s dramatic growth.
Alfonso Castellano, CEO of Petit Palace Hoteles remarked, “We cannot stress enough how important guest-centric information is to drive our business decisions. At Petit Palace Hoteles, we strive to make use of all information delivered by TrustYou. Moreover, we continuously attempt to gain the most out of the tool, since our decision making model is based on integrated and reliable data.”
TrustYou analyzes millions of hotel reviews, guest surveys, and social comments and runs the most comprehensive guest feedback platform worldwide. TrustYou displays its review data and TrustScore on hundreds of search and travel sites such as Google Search and Maps, KAYAK, Skyscanner and Hotels.com and influences millions of booking decisions every day.
A full case study highlighting the results of the partnership between TrustYou and Petit Palace Hoteles can be found at: http://www.trustyou.com/resources/petit-palace-hotels-case-study-shows-remarkable-results
TrustYou, the world’s largest guest feedback platform, provides hotels with the insights they need to improve their hotel product and market their value to future guests. With 95% of travelers reporting that they read reviews before making a booking decision, the impact of guest feedback is more important than ever. TrustYou analyzes hundreds of millions of hotel reviews, surveys, and social comments scattered across a vast, fragmented market and transforms this content into actionable insights for 500,000 hotels. This enables travel sites to improve the trip planning process and hotels to optimize their service and influence bookings on scale. For more information about TrustYou, visit www.trustyou.com.
TrustYou products include:
• TrustYou Meta-Review*: Global review summaries of all verified reviews written worldwide that are displayed on hundreds of sites like Google, Trivago, KAYAK, Skyscanner, Wego, Sabre GDS, as well as on hotels’ own brand websites.
• Checkmate: A guest messaging service, recently acquired by TrustYou, that allows hotels to communicate with guests via text, email or Facebook messenger in order to create a positive onsite experience.
• TrustYou Stars: An advanced guest satisfaction survey tool that allows hotels to gain more post-stay reviews and enhance their content on Google.
• TrustYou Analytics: The world’s leading online reputation management tool that allows hotels to leverage guest insights to drive bookings on scale.
• TrustYou Radar: A mobile app to engage with travelers and manage reviews available for iOS and Android to always be up to date, anywhere, anytime.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor.
Contact: Katharina Sickora
Contact: Mike Bush
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