New Guest Service Gold®: Golden Opportunities Program Expands AHLEI's Guest Service Training Options
October 7, 2015 7:27am
Orlando, Florida, October 2015 — The American Hotel & Lodging Educational Institute (AHLEI) has introduced a new Guest Service Gold® training program that offers seven NEW elements to inspire and motivate hospitality professionals. Guest Service Gold®: Golden Opportunities prepares individuals for the Certified Guest Service Professional (CGSP®) certification exam. Organizations can also use the original Guest Service Gold® (now renamed Guest Service Gold®: Making Connections) to prepare employees for professional certification.
The program, which is available in print and online formats, focuses on the following elements:
These segments can be viewed individually to emphasize or strengthen particular service issues, or presented together as one comprehensive program. A trainer's guide covering additional topics, procedures, discussions and exercises enhances the program and allows for customization by property or organization.
Guest Service Gold®: Golden Opportunities can be delivered in two hours in a group setting or as individual training. Program components include:
• DVD (22 minutes total running time)
• Pre-shift lesson plans
• One Trainer's Guide (plus access to an online Instructor Portal)
• One Participant Workbook (additional workbooks may be purchased separately).
The online versions of Guest Service Gold®: Golden Opportunities and Making Connections also include complimentary access to the TripAdvisor® Reputation Management for Front-Line Staff online course.
The new Guest Service Gold®: Golden Opportunities is currently available in English. The program will be available in Spanish and Simplified Chinese later this year. For more information, visit www.ahlei.org.
guest service gold
Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.
Contact: Elizabeth Johnson, Senior Public Relations & Marketing Manager
Hoteliers, Hospitality Educators Pursue Professional Certification in Philippines
AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook
AHLEI Expands Reach into Canada with New Consultant, Partnerships
Controlling Alcohol Risks Effectively® (CARE) Training Approved in Rhode Island
American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
University of Santo Tomas Honored as First Academic Certified Guest Service Property
Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
AHLEI Adds Breakfast Attendant Training and Certification to START Program
AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas
AHLEI and EUHOFA Sign Memorandum of Understanding
AHLEI Publishes New Edition of Revenue Management Textbook
Greece’s StudySmart is AHLEI’s Newest International Associate
AHLEI to Offer Certifications in Partnership with Lobster Ink
AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content
National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality
Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program
AHLEI Partners with Slatin Media Group to Offer Disability-Focused Service Training
AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding
Please login or register to post a comment.