Close

Cart

Total $0.00

Checkout

Orlando, Florida, September 2015—The American Hotel & Lodging Educational Institute (AHLEI) has awarded Navy Lodge Everett with the designation of Certified Guest Service Property. It is the first Navy lodging operation to earn this title, which is presented to properties that train their employees using AHLEI’s Guest Service Gold® program and certify all guest-facing staff as Certified Guest Service Professionals (CGSP®). Fifteen associates earned the individual certification after completing the paper-based Guest Service Gold® training.

“Our goal was to learn more about guest service skills and to provide memorable premier guest service to our service members and their families,” said Dominic Lewis, general manager. “Being a Certified Guest Service Property shows our guests that we understand each and every one of their needs and work diligently to meet those needs.”

Lewis gave one example of a recent Guest Service Gold® moment that touched a guest.

“Jacqueline Barbon, my guest representative lead, saw one of our PCS (permanent change of station) guests with her daughter in the lobby reading the first Harry Potter book. Jacqueline went out of her way to find the complete Harry Potter series for her and they were grateful and happy,” he said.

This is not the first “gold” award that Navy Lodge Everett has won. This past April, AHLEI presented the property with the Military Training Excellence Gold Award, which recognizes military hotels that achieve exceptional standards by placing a high value on professional development, training and continued education with the results of increased guest satisfaction and associate certification. 

 

About the American Hotel & Lodging Educational Institute (AHLEI)

Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AH&LA), AHLEI’s mission is to continue being the preferred provider to the lodging industry, hospitality schools, and related hospitality industries by developing and providing quality resources to educate, develop, and certify hospitality professionals worldwide.

 

Contact: Elizabeth Johnson, Senior Public Relations & Marketing Manager

ejohnson@ahla.com / +1.517.318.2359

Related News

Hoteliers, Hospitality Educators Pursue Professional Certification in Philippines

AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook

AHLEI Expands Reach into Canada with New Consultant, Partnerships

Controlling Alcohol Risks Effectively® (CARE) Training Approved in Rhode Island

American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification

AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon

University of Santo Tomas Honored as First Academic Certified Guest Service Property

Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services’ First Certified Guest Service Properties

New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations

AHLEI Adds Breakfast Attendant Training and Certification to START Program

AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas

AHLEI and EUHOFA Sign Memorandum of Understanding

AHLEI Publishes New Edition of Revenue Management Textbook

Greece’s StudySmart is AHLEI’s Newest International Associate

AHLEI to Offer Certifications in Partnership with Lobster Ink

AHLEI’s Revised Certified Hotel Administrator (CHA®) Offers Modular, Online Content

National Restaurant Association, American Hotel & Lodging Educational Institute Combine Forces to Focus on the Future of Hospitality

Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program

AHLEI Partners with Slatin Media Group to Offer Disability-Focused Service Training

AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding

All News »

Please login or register to post a comment.