Monarch Beach Resort Implements MEETINGScope to Gauge Planner Feedback
January 13, 2017 8:39am
DALLAS – Jan. 13, 2017 – The AAA Five-Diamond Monarch Beach Resort has chosen to implement UniFocus’ Web-based MEETINGScope, the most advanced system available for gathering critical meeting planner feedback.
The survey and analysis tool allows organizations to understand how planners perceive entire experiences, from the time they are contracted through the event’s end, and identifies areas in which adjustments can be made to increase meeting and event planners’ intent to return and recommend. This is the second UniFocus solution to be installed at Monarch Beach Resort, and the ninth UniFocus solution for the resort’s management company, KSL Resorts.
“Given the successes we’ve had with GUESTScope, and the successes other KSL Resort properties have experienced with MEETINGScope, it was clear that UniFocus’ solution was the best choice for enhancing and growing our meetings and event business,” said Hector Rubio, director of catering and special events at Monarch Beach Resort.
“We’re pleased to be expanding our partnership with Monarch Beach Resort,” said Mark Heymann, UniFocus’ CEO and founding partner. “With MEETINGScope, the resort will have the insight necessary to optimize experiences throughout the lifecycle of an event, and to consistently exceed the expectations of event planners.”
monarch beach resort,
Perched on a golden hillside overlooking the azure waters of the Pacific, Monarch Beach Resort is Orange County’s most luxurious coastal playground. The AAA Five-Diamond sanctuary offers guests an array of exclusive activities and inspiring experiences that embody Southern California’s serene coastal lifestyle, including championship golf links, restorative spa services, water sports, and celebrated dining.
UniFocus provides significant competitive advantages to owners and operators of labor-intensive, service-oriented businesses, helping them quickly increase asset value by reducing labor costs and improving operational effectiveness, team engagement, and customer loyalty. The unique combination of better software, outstanding consulting services, and a performance guarantee make it the most effective and reliable integrated solution for optimizing workforce performance.
Based in Dallas, UniFocus has grown to become one of the largest performance management firms in the service sector, supporting thousands of locations globally in more than 100 countries. It is ranked among America’s fastest growing privately owned companies in the Inc. 5000. UniFocus, 2455 McIver Lane, Carrollton, TX 75006; 972-512-5000; info@UniFocus.com; www.UniFocus.com; Facebook: @UniFocus; Twitter: @UniFocus.
Contact: Brock Talbot
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