PARSIPPANY, NJ – September 19, 2016 Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its expanded CoMMingle Live ChatSM service for hotels and resorts. The fully managed live chat service now provides properties with coverage 7 days a week. CoMMingle Live Chat provides hotels with the ability to enable their websites with live chat capabilities that are fully managed by Lodging Interactive’s US based lived chat agents, 7 days a week.
“Our goal has always been to enable hotels and resorts to provide website sales support to their customers and to so, 7 days a week,” said Mr. DJ Vallauri, Lodging Interactive’s Founder and CEO. “Our expanded 7 day coverage fulfills this vision and maximizes the online conversion opportunities for our hotel and resort clients.”
The CoMMingle Live Chat service is a fully managed, turn-key service that combines best-of-breed SAAS (Software as a Service) cloud based technologies and Lodging Interactive’s internal network of highly trained live chat agents. The result is a highly effective customer engagement and sales support service hotels can utilize to maximize their direct to website booking channels.
“The way consumers expect to communicate with hotels has changed, and consumers are increasingly turning to live chat as their preferred and fastest route of communication for hotel customer support while in the booking process,” added Mr. Vallauri. “A recent Gartner report suggests that live chat as a customer engagement channel will increase from 2% to 10% by 2018, with over 80% of companies making live chat available for their customers by 2020.
CoMMingle Live Chat service benefits for hotels:
- Real-time customer engagement throughout the booking process
- Provides conversational commerce while assisting in the booking process
- Increase in direct bookings and event RFP submissions
- Reduces negative reviews/comments posted to TripAdvisor & OTA sites
- Crisis alert escalation to property as needed
- Offers true market differentiation within competitive set
- Unlimited live agent fully managed chats for low monthly fee
- 100% mobile responsive enabled
- 100% US based live chat agents, employed by Lodging Interactive
Getting started with CoMMingle Live Chat is easy and implementation only requires a small snippet of code be added to the hotel website. For more information please visit: https://LiveChatForHotels.com
