The technology firm recently debuted its ICE technology, the most widely used, integrated guest services platform in the world, at the new luxury Midtown hotel.
ORLANDO, Fla. – May 6, 2014 – Intelity, a leading provider of integrated technologies to the global hospitality industry, announces the installation of its award-winning ICE guest services solution at the WestHouse Hotel New York, a new luxury hotel in Midtown Manhattan and part of both the Highgate Hotels and LaSalle Hotel Properties portfolios.
The installation comes on the heels of Intelity’s recent designation by Highgate Hotels as a preferred vendor for all guest services.
Guests will be able to use in-room tablets equipped with Intelity’s ICE (Interactive Customer Experience™) Touch in-room software to access all hotel and concierge services, including placing room service orders and making housekeeping requests. The tablets, featuring the most recently released version of the ICE platform, feature full alarm clock and world radio functionality, allowing the WestHouse to replace traditional in-room alarm clocks and guestroom compendiums with an interactive, digital guest experience. Guests can also easily access information about the surrounding area and local attractions, view digital copies of newspapers, and connect to social media accounts.
The tablet software fully integrates with the hotel’s back-end management systems, including the Property Management System and eventually the Point-of-Sale and HotSOS hotel service optimization systems as well. These integrations and accompanying back-end control panel serve to facilitate the hotel’s operations by streamlining guest requests through a single entry point, enabling tracking of request fulfillment and providing analysis tools for management insight. Monitoring of metrics, guest preferences and response patterns allows the hotel to tailor its guest service strategy in a proactive manner with direct messaging and instant content editing capabilities.
“We are pleased to feature Intelity’s advanced technology in all of WestHouse New York’s guest rooms and suites,” said Jeff Toscano, Vice President of Lifestyle Hotels, Highgate Hotels. “Intelity boasts an established reputation for its ability to deliver a high-quality, effective and innovative platform. This technology allows us to offer our guests the highest standard of service.”
Completed in the final quarter of 2013, the WestHouse Hotel New York is the first 5-star hotel under management by Highgate Hotels in New York.
Intelity Senior Vice President of Sales Jennifer Ranno said, “Having our technology featured at the WestHouse is a remarkable success for our company. We were pleased to be asked to assist Highgate Hotels with the launch of their new lifestyle brand and ensuring that their guests enjoy a premier level of service during their stay. ICE is the most widely installed guest services platform in the world, and we continue to seek to penetrate the global market with installations of our complete portfolio of mobile and in-room software solutions.”
