Intelity Delivers In-Room Hotel Tablets, Mobile App for The American Club at Destination Kohler
January 25, 2017 9:41am
ORLANDO, Fla. – Jan. 25, 2017 – Hospitality technology innovator Intelity has been selected to create a mobile app and install hotel tablets running on Intelity’s ICE guest service platform in guest rooms at The American Club, the Forbes Five-Star, AAA Five-Diamond resort-hotel at Destination Kohler, owned and operated by the Kohler Co.
“We are excited to enhance our guest experience with modern tools,” said Christine Loose, Director Lodging for Kohler Co. “This service now offers our guests the opportunity to order in-room dining and request items from housekeeping in real time; in addition to immediate access to menus, resort amenities and activities.”
Intelity’s ICE platform combines guest-facing and hotel staff software components to assist hoteliers in improving the guest experience, increasing guest satisfaction, creating new revenue channels, and streamlining operations. Using the ICE Mobile hotel app on personal mobile devices or ICE Bedside on complimentary hotel tablets, guests will be able to immediately communicate requests and find look up information to improve their stay.
The adoption of hospitality guest service technology, such as in-room hotel iPads or tablets, has been proven to improve standing when it comes to AAA Five-Diamond rating assessments. The American Club, first opened in 1918 to house employees of the Kohler Company factory, is currently the only resort-hotel in the Midwest region of the United States with AAA Five-Diamond distinction. In addition it is one of only 52 in the world with both AAA Five-Diamond and Forbes Five-Star accolades.
In addition to the guest-facing apps, hotel staff at The American Club will be empowered with operational tools through the ICE Control System (ICS), a back-end control system that manages the entire ICE platform. Available features include guest request management, content control, direct guest marketing and messaging, and access to business intelligence related to guest use of the hotel app.
The platform also integrates with the property’s property management and point-of-sale systems for more frictionless digital communication of guest data.
Intelity CEO and President David Adelson said, “Having our technology featured in this prestigious hotel is an exciting way for our company to lead into 2017. The American Club is a historic landmark and has also raised the bar when it comes to premier guest service. We look forward to working with them to further this cause.”
For more information about Intelity’s guest engagement solutions for the hospitality industry, please visit the company website.
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The Kohler Co. Hospitality & Real Estate profile includes The American Club, boasting the first and only Forbes Five-Star hotel property in Wisconsin, and world-renowned championship golf courses Whistling Straits and Blackwolf Run. Acquired in 2004, its sister property, The Old Course Hotel, Golf Resort & Spa in the birthplace of golf, St Andrews, Scotland, is a AA Five Red Star property and recognized as one of the most luxurious resorts in the world.
Intelity, headquartered in Orlando, Florida, is the creator of the world's first and most widely used integrated guest services platform, ICE (Interactive Customer Experience™). With certified integrations to all major hotel back-end management systems (POS, PMS, Ticketing, Spa and Room Controls), Intelity's ICE is a centralized property-automation system that delivers concierge-level services, guest request tracking and fulfillment, business-intelligence analytics, marketing/messaging capabilities, and a full content management system. Since beginning operations in 2007, the Inc. 5000 company has gained a reputation as a leader in hospitality technology with installations across six continents, including most major brands and many celebrated independent properties. Intelity recently received Best Mobile App in Hospitality from Travel Weekly’s Magellan Awards and World’s Leading Hotel Brand App from the World Travel Awards. For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or visit www.intelitycorp.com
Contact: Chantelle Marcelle
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