Educational Institute Awards Certified Guest Service Partner to Illinois Hotel & Lodging Association
July 10, 2014 7:21am
Orlando, Florida, July 2014-The Illinois Hotel & Lodging Association (IHLA) has become the most recent state hospitality association to earn the designation of Certified Guest Service Partner from the American Hotel & Lodging Educational Institute (EI).
To earn the designation, the partner state association's marketing, membership, and event staff completed EI's Guest Service Gold® training program and then successfully passed the Certified Guest Service Professional (CGSP®) exam.
"In order to thrive in the competitive hospitality industry, hotels must provide top-notch service to each of their guests. The Certified Guest Service Professional program uses real-life examples to emphasize the importance of taking customer service to the next level and really going above and beyond to make each guest feel wowed. After participating in the training, the IHLA staff now has a full understanding of what quality guest service is in hotels. We see how simple but effective the CGSP program is and can better explain and promote the training benefits to our members," said Marc Gordon, IHLA president and CEO.
Founded in 1910, the Illinois Hotel & Lodging Association represents more than 450 hotels in Chicagoland and the state of Illinois. It is one of the top five fastest-growing state hospitality associations in the United States. Illinois is the sixth-most-visited state in the country, and Chicago is the ninth-most-visited city.
To learn more about becoming a Certified Guest Service Property or Partner, visit www.ahlei.org, or call 1.800.349.0299 or +1.407.999.8100.
Tags: educational institute,
american hotel and lodging educational institute,
illinois hotel & lodging association,
guest service gold
Contact: Elizabeth Johnson, Senior Public Relations & Marketing Manager
AHLEI Debuts Tourism Version of Guest Service Gold® Training for Oregon
Travel Oregon Becomes First State Tourism Agency to Earn Certified Guest Service Partner Designation from AHLEI
Glorietta Bay Inn Earns Certified Guest Service Property Designation
Rocky Mountain Lodge Becomes First Air Force Lodging Operation to Earn Certified Guest Service Property Designation
ALIS Working with the Former HELP Co-Chairs to Bring ALIS Summer Update to the Northeast
New Guest Service Gold®: Golden Opportunities Program Expands AHLEI's Guest Service Training Options
Newport Hospitality Group Chooses AHLEI for Online Training
University of Maryland Eastern Shore Provides Scholarships for 2015 HTMP Intl. Competition Winners
San Diego State University Provides Scholarships for 2015 HTMP International Competition Winners
Seda Hotels Choose AHLEI for Security Training
Sullivan University Provides Scholarships for 2015 HTMP International Competition Winners
Lithuanian Resort and Restaurant Are First Certified Guest Service Properties in Europe
AHLEI Names North Carolina Restaurant & Lodging Association 2014 Outstanding PSA
AHLEI Awards Certified Guest Service Property Designation to Eleven Hotels in Palestine
PGA National Resort & Spa Receives Certified Guest Service Property Designation
Educational Institute Partners with Aspire. People. Performance. Profits. on Leadership Development
NYSH&TA Receives Certified Guest Service Partner Designation
AHLEI’s Revised Trainer Development Program Now Packaged with Certification Exam
Taylor's University, Malaysia Becomes New Educational Institute Global Academic Partner School
New Educational Institute Case Study Walks Students through Accounting Tasks
Please login or register to post a comment.