IHG Notifies Guests of Payment Card Incident at IHG-Branded Franchise Hotel Locations in the Americas Region
April 17, 2017 12:03pm
ATLANTA, April 17, 2017-- IHG values the relationship it has with its guests and understands the importance of protecting payment card data. Many IHG-branded locations are independently owned and operated franchises, and certain of these franchisee operated locations in the Americas were made aware by payment card networks of patterns of unauthorized charges occurring on payment cards after they were legitimately used at their locations. To ensure an efficient and effective response, IHG hired a leading cyber security firm on behalf of franchisees to coordinate an examination of the payment card processing systems of franchise hotel locations in the Americas region.
The investigation identified signs of the operation of malware designed to access payment card data from cards used onsite at the front desk at certain IHG-branded franchise hotel locations between September 29, 2016 and December 29, 2016. Although there is no evidence of unauthorized access to payment card data after December 29, 2016, confirmation that the malware was eradicated did not occur until the properties were investigated in February and March 2017. Before this incident began, many IHG-branded franchise hotel locations had implemented IHG's Secure Payment Solution (SPS), a point-to-point encryption payment acceptance solution. Properties that had implemented SPS before September 29, 2016 were not affected. Many more properties implemented SPS after September 29, 2016, and the implementation of SPS ended the ability of the malware to find payment card data and, therefore, cards used at these locations after SPS implementation were not affected.
The malware searched for track data (which sometimes has cardholder name in addition to card number, expiration date, and internal verification code) read from the magnetic stripe of a payment card as it was being routed through the affected hotel server. There is no indication that other guest information was affected. A list of affected franchise locations and respective time frames, which may vary by location, is available at www.ihg.com/protectingourguests. The site also contains more information on steps guests may take.
It is always advisable to remain vigilant to the possibility of fraud by reviewing your payment card statements for any unauthorized activity. You should immediately report any unauthorized charges to your card issuer because payment card rules generally provide that cardholders are not responsible for unauthorized charges reported in a timely manner. The phone number to call is usually on the back of your payment card.
On behalf of franchisees, IHG has been working closely with the payment card networks as well as with the cyber security firm to confirm that the malware has been eradicated and evaluate ways for franchisees to enhance security measures. Law enforcement has also been notified. IHG also has established a dedicated call center to answer any questions affected guests may have.
For additional information about this incident, please visit the IHG website at www.ihg.com/protectingourguests.
secure payment solutions
IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, EVEN® Hotels, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®.
IHG franchises, leases, manages or owns nearly 5,100 hotels and more than 750,000 guest rooms in almost 100 countries, with nearly 1,500 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world's first and largest hotel loyalty programme, with nearly 99 million members worldwide.
InterContinental Hotels Group PLC is the Group's holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG's hotels and corporate offices globally.
Visit www.ihg.com for hotel information and reservations and www.ihgrewardsclub.com for more on IHG Rewards Club. For our latest news, visit: www.ihg.com/media.ihg, payment card, cyber security, secure payment solutions
Contact: Neil Hirsch
IHG Acquires 51% Stake in Regent Hotels & Resorts Through Joint Venture With Formosa for $39 Million
Kyren Group and IHG to Reintroduce Crowne Plaza to Australia with Development of the Crowne Plaza® Adelaide
Research Reveals the Misconceptions Turning Young Brits Away From Hospitality Careers
DUR Hospitality, Via a Franchise Agreement with IHG, to Rebrand Riyadh Palace Hotel as Crowne Plaza Riyadh Palace
Investing Into Brands of the Future
Holiday Inn Express® Moscow – Sheremetyevo Airport Opens in Russia
IHG Appoints Karin Sheppard as Managing Director for Europe
The Provenance Chain: Uncovering the Connection Between Provenance and Sustainable Growth
NOVUM Hospitality Acquires Conference Hotel in Frankfurt-Niederrad to Become Crowne Plaza Frankfurt Congress Hotel
IHG Signs with Cornerstone Partners Group for Kimpton Taipei Marking Brand First in Taiwan
Aramark Completes Purchase of Avendra for $1,350 Million
HK CTS Hotels and Kew Green Hotels Partner with IHG to Manage Hotels in Mainland China
IHG Celebrates Groundbreaking of New Brand, avid™ hotels, in Oklahoma City
IHG Partners with Ghelambo for 430-Room Dual-Branded Crowne Plaza and Holiday Inn Express Warsaw Hub, an IHG-First in Poland
IHG in Partnership with JEJUair Plan 2018 Opening of 300-Room Holiday Inn Express Hotel in Seoul, South Korea
IHG Partners with SAMHI to Expand Holiday Inn Express Portfolio in India
IHG ANA Hotels Group Japan, a Joint Venture, Enters Agreement to Launch New Hotel Indigo® Hakone Gora in Japan
Al Badr For Investments and Commercial Spaces Company Signs for First Crowne Plaza Hotel in Cairo
IHG Appoints Vivek Bhalla as the New Regional Vice President, South West Asia
Leisure Hotel Holding and IHG Enter Agreement for First Holiday Inn in Cape Town, Africa
Please login or register to post a comment.