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by Bryan Williams

"I believe in you". Those four simple words are incredibly powerful, yet are not used often enough. While I don't know for sure, I would bet that most working adults have never heard those words said to them. Regardless of your job title, each person has the direct ability to brighten someone's day by using those four, simple words. I believe in you.

Your team

If you are a manager, supervisor, or someone in authority, I have a message for you. Only allow and keep people on your team who you genuinely believe in. Or put another way…if there are people on your team who you don't believe in, then they shouldn't be on your team. First, you won't push them to be better (because you sincerely don't believe they can be better). Second, they probably already know that you don't believe in them. Both scenarios lead staff to either quit and leave or quit and stay. Both are bad. 

Your co-workers

Often times, the most powerful form of recognition is peer-recognition. Tell your co-workers how much you appreciate them. At the very least, tell one person, each week, that you appreciate him or her. Do it regularly. Make it a habit. Don't worry if it is reciprocated. Let the giving be the reward. 

From personal experience, I can attest that being appreciated has the power to uplift even the most despondent lives. Being told, "I believe in you", from various people has literally shaped my life. After all, if you hear anything repeatedly, it will become a part of who you are (regardless if it's true or not).

So I challenge you to tell someone today, "I believe in you". Don't wait until tomorrow. Start today. Encourage someone today. Positively impact someone's life today. Be a blessing today, and you will be inspired by your innate ability to deeply move those around you.

Supplement for Leaders

One of the fastest ways to de-motivate the brightest people on your team is to tell them exactly what to say and do. (This is especially true of your GenY and Millenial staff). Employees who have the innate drive to "work like they own it" only need to be told the context and general direction. Then, watch them use their talents and skills to figure out the best ways to do their jobs.

About Bryan Williams of B.Williams Enterprise

Dr. Bryan K. Williams is the creator of the popular BWTV training series, and the author of two books: Engaging Service: 22 Ways to Become a Service Superstar and Work Like You Own It! 20 Ways to Go From Meeting to Exceeding Your Customers' Expectations. Bryan's passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company's online store includes a growing collection of customer service products that are well-suited for your training library.

Contact: Bryan Williams

bwilliams@bwenterprise.net / 240-401-6958

About BWTV

BWTV is an acclaimed online training library, featuring the popular service concepts of Dr. Bryan K. Williams. All training modules feature short training videos (2-3 minutes each), discussion guides and quizzes. The goal of BWTV is to equip individuals, teams and organizations with training that is engaging, dynamic and educational. BWTV is the ideal solution to not only build, but to sustain a culture of service excellence.

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